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Troubleshoot PDF problems

Learn how to troubleshoot problems with printing, emailing, or saving as a PDF from QuickBooks Desktop.


Are you having trouble printing, emailing or saving as a PDF from QuickBooks Desktop? In this article below, we detail three solutions to help you troubleshoot this issue.

  • Solution 1: Install and run the Print & PDF Repair Tool
  • Solution 2: Check to see if the reconcile window is appearing off of the screen
  • Solution 3: Test, reinstall, and adjust permissions for XPS Document Writer

The PDF & Print Repair Tool

The PDF & Print Repair Tool will help you if you're having trouble printing transactions, emailing forms, or saving anything as a PDF file inside of QuickBooks Desktop. See the full list below of what issues it covers:

  • There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port.
  • Could not print to printer.
  • Error: QuickBooks can't complete the current action due to a missing component: Missing pdf file component.
  • QuickBooks is not responding.
  • PDF Converter shows offline.
  • You cannot print directly to the QuickBooks PDF Converter.
  • The device is not ready.
  • Unable to save as .pdf file.
  • QuickBooks could not save your form or reports as a .pdf.
  • QuickBooks freezes when you try to reconcile accounts.
  • Print Driver Host for 32-bit Applications has Stopped Working.
  • Unrecoverable error.
  • QuickBooks PDF Converter Activation Error -20, -30, or -41.
  • Error 1722 or 1801 when installing PDF Converter.
  • Problems printing transactions or reports.
Note: For best results, run the PDF & Print Repair Tool before any other troubleshooting steps. Ensure QuickBooks is updated to the latest release before you begin.


Solution 1: Install the Print & PDF Repair Tool


Solution 2: Check to see if the reconcile window is off of the screen

If QuickBooks appears to lockup after selecting reconcile from the Banking menu, but PDF functions are working, the reconcile window may be appearing off of the screen.

  1. Choose the Window menu and look in the list to see if your reconcile window is listed.
  2. Select Close All and begin the reconcile again.

Solution 3: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)

Before you proceed with this solution consider the following:

  • Intuit doesn't support Microsoft applications and is not responsible for running these tools.
  • If you're uncomfortable performing these tasks, we recommend having an IT professional do this for you.
  • If you're reconciling accounts when you experience this issue check out Unrecoverable error: General troubleshooting steps for details.