Hi hogganjulie9,
If your features are not working as expected, we can perform a few basic troubleshooting steps to fix this. It's possible that piled up cache files are causing your browser not to function well.
We can log in to your Merchant account using a private browser, since it doesn't store cache files. If the features are already working, let's clear your regular browser's cache storage. This is to remove stored data that caused the issue. You can also log in using other browsers since each browsers use different sets of cache files.
Refer to this article if you'll encounter problems accessing or using the Merchant Service Center.
Let me know how this worked. I'll be around to help!
