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Intuit

Delete or disable cache and temporary internet files in your web browser

You may experience the following issues when accessing your QuickBooks account.

  • Each time you try to log in with the correct user ID and password, you see the login screen again.
  • You are asked to log in when you go from screen to screen.
  • You can't view forms and see a message indicating that the application is still trying to download forms.
  • You are experiencing issues exporting to your accounting software.

These can be caused by browser cache or cookies.

The browser cache is designed to be a performance booster. When you go to a page, the browser looks in it's cache to see if it has recently downloaded the requested data and if it has, serves it up from the local machine's storage device instead of re-downloading. At times, the stored data can cause some odd errors and simply needs to be cleared from the browser.

Browser cookies are small text based files that store some information about both the specific website and the user accessing that site. Cookies allow websites to store your preferences, such as your zip code for weather sites or profile specific information you have previously entered. Deleting all cookies can help clear errors, but it is important to only clear the cookies that are specific to Intuit.

Clear cache

Tip: Use these keyboard shortcuts to go to the Clear cache window of Internet Explorer, Microsoft Edge, Google Chrome, or Firefox while the browser is open.
  • Windows: Ctrl + Shift + Delete
  • Mac: Command + Shift + Delete

Google Chrome

  1. Select the More icon ⋮ on the upper right.
  2. Select Settings.
  3. Select Advanced at the bottom of the page.
  4. In the Privacy and security section, select Clear browsing data.
  5. Check the Browsing history box.
  6. From the Time range drop-down, choose All time.
  7. Check the Cached images and files box.
  8. Select Clear data.

Mozilla Firefox

  1. Select Open menu (hamburger icon) on the upper right, then select Options.
  2. Select Privacy & Security on the left panel.
  3. In the History section, select Clear History.
  4. Check Browsing & Download History, Form & Search History, and Cache boxes.
  5. Select Clear Now.

Internet Explorer

  1. Select Tools (gear icon) on the upper right, then go to Internet Options.
  2. In the General tab, select Delete under the Browsing history section.
  3. Check Preserve Favorites website data and Temporary Internet files and website files boxes.
  4. Select Delete.

Microsoft Edge

  1. Select Hub (star icon) on the upper right.
  2. Go to the History tab on the left panel.
  3. Select Clear history.
  4. Check Cookies and saved website data and Cached data and files boxes.
  5. Select Clear.

Safari

Note: Press Command + , (comma) while in Safari to go to the Preferences window.

  1. Open your Safari browser.
  2. Go to Safari menu, then select Preferences.
  3. In the Advanced tab, check the Show Develop menu in menu bar box.
  4. Go to Develop menu, then select Empty Caches.

Clear Intuit Specific cookies

Google Chrome

  1. Click the Customize and control Google menu ⋮ on the upper right.
  2. Choose Settings.
  3. At the bottom, select Advanced.
  4. Under Privacy and Security, select Content settings.
  5. Select Cookies, then See all cookies and site data.
  6. In the search bar, search for Intuit and press Enter.
  7. Select the Remove All Shown button.

Mozilla Firefox

  1. Select the Open menu (hamburger icon) on the upper right, then choose Options.
  2. Select Privacy & Security on the left-hand menu.
  3. Select Manage Data.
  4. In the search bar, type in Intuit and press Enter.
  5. Select Remove All Shown, then Save Changes.

Safari

Note: Press Command + , (comma) while in Safari to go to the Preferences window.

  1. Open Safari browser.
  2. In the menu bar, select Safari then Preferences.
  3. In the Privacy tab, select Manage website data.
  4. Search for Intuit.
  5. Select Remove all, then Remove now.
  6. Select Done.

Internet Explorer

  1. Select Tools (gear icon) on the upper right, then go to Internet Options.
  2. In the General tab, select Settings under the Browsing history section.
  3. Select View Files.
  4. In the search box, type Intuit and press Enter.
  5. Select all of these cookies, then press Delete on your keyboard.

Microsoft Edge

Note: Clearing site specific cookies is not an available feature in Microsoft Edge.

Turn private browsing on/off on iPhone, iPad, or iPod touch

See the following Apple support article: http://support.apple.com/en-us/HT203036

 

The following external links provide additional information about clearing the browser cache, along with screen shots of the process.

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