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Delete or disable cache and temporary internet files in your web browser

Learn how to delete browser cache or cookies to easily access your QuickBooks Online account.

You may experience the following issues when accessing your QuickBooks account.

  • Each time you try to log in with the correct user ID and password, you see the login screen again.
  • You are asked to log in when you go from screen to screen.
  • You can't view forms and see a message indicating that the application is still trying to download forms.
  • You are experiencing issues exporting to your accounting software.
Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

These can be caused by browser cache or cookies.

The browser cache is designed to be a performance booster. When you go to a page, the browser looks in it's cache to see if it has recently downloaded the requested data and if it has, serves it up from the local machine's storage device instead of re-downloading. At times, the stored data can cause some odd errors and simply needs to be cleared from the browser.

Browser cookies are small text based files that store some information about both the specific website and the user accessing that site. Cookies allow websites to store your preferences, such as your zip code for weather sites or profile specific information you have previously entered. Deleting all cookies can help clear errors, but it is important to only clear the cookies that are specific to Intuit.

Clear cache

Tip: Use these keyboard shortcuts to go to the Clear cache window of Microsoft Edge, Google Chrome, or Firefox while the browser is open.
  • Windows: Ctrl + Shift + Delete
  • Mac: Command + Shift + Delete

Clear Intuit specific cookies

Turn private browsing on/off on iPhone, iPad or iPod touch

Learn more about Apple private browsing.

Here are some additional information about clearing the browser cache, along with screenshots of the process.

Check this out for more information regarding browser troubleshooting tips for unexpected behavior.