@HoneyLynn_G wrote:
Thank you for following my recommendation and providing the results.
To investigate why the currency is using the Market Rate and not the Custom Rate, I advise subscribing to our callback feature. Checking the root cause of this requires tools, like screen sharing, that only the phone support team has. They can also create an investigation ticket if there are other customers experiencing the same thing.
Your recommendation was not responsive to the question being asked, and there is no need that I see for the asker to investigate anything.
My answer was given Kudos before your post and then marked as Solved, which indicates there actually was not a problem. Your post is ridiculous if not insulting.
