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GoPayment Transaction cancellations but charged
I am having trouble with my GoPayment that Intuit customer service has yet to rectify. When charging via my GoPayment, two times I have had a gray bar come up that has stated that the transaction has been canceled. It makes it look like the credit card has been denied. So, the client and I have swiped the credit card again and tried another card. Then, it turns out that I have 5 transactions that went through my Merchant account despite having the message. I'm not sure what is going on and frustrated because I had to reverse over 10 transactions because I had thought the transactions did not go through. There has been no problem with my internet connection. All software is up to date. I have had this issue only 2 times, but so frustrating that I'm supposed to know not to try to redo the transaction.