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Reports and accounting
I appreciate the screenshot you've provided, @JessiG.
There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.
- Make sure that QuickBooks isn’t running as administrator.
- Verify if your email preference is set correctly in QuickBooks.
- Set your email preference in Internet Explorer correctly.
- Test and repair your MAP132.dll by emailing a document from Microsoft Word.
- Reinstall QuickBooks using Clean Install.
- Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.
For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.
If the error persists, I’d suggest contacting our Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.
Here’s how to contact us:
- Go to Help.
- Choose QuickBooks Desktop Help.
- Click Contact Us.
- On the pop-out window, select Search for Something else.
- Enter a specific keyword about your concern.
- Click Search.
Keep me posted if you have other questions. I'm always here to help.