Happy customers keep a business going, so it is crucial to keep them satisfied with your services. The reputation of your business is directly dependent on the customer service you provide. From the time, the customers enter your store to the time they leave, every step of the process is very important for the full customer experience. In today’s competitive world, small businesses must go beyond just good customer service; you must connect and build a strong bond with them to ensure that they return.
The whole process of customer experience begins the moment they step foot in your store until the product delivery. The delivery process is the last point of contact between the customer and the business. Always make sure that you end the interaction on a positive note by delivering a quality product on time. Here are some ways you can improve the delivery service and improve business.
1. Delivery time: Always give your customers an estimated time of delivery of their product. You can also ask for a preferred time of delivery so that they don’t compromise their daily routine or are inconvenienced waiting for the product. This practice will ensure that your customers are happy and you will be able to cut down on failed delivery costs as well.
2. Technology: Use a computerized system to note down the delivery addresses of customers. Most often deliveries are delayed because of error in manually noting down addresses and contact numbers. Avoid such delays by using technology to record the addresses, this way you will be able to build a database and contact your existing customers in the future as well.
3. Package tracking system: Investing in a good tracking system will give your customers a great deal of confidence and a good level of control over the delivery process. This will raise the level of transparency of the delivery and increase trust in your company. You can also outsource the delivery process to a well known or trusted courier service company to ensure timely and efficient deliveries.
4. Delivery cost: Most businesses charge a delivery charge on the products, which is a big turn off for the customers. Try to keep the delivery costs passed on to the consumer low if not free, this way you can gain and retain customers for a longer period of time.
5. Communication is the key: Communication is the key to a successful sale! Use the telephone, SMS, and email to communicate with your customers about the delivery. Follow up with a confirmation and a thank you mail or message. Excellent customer satisfaction is the badge that every business wants to wear. If your customers are happy with your service, they will not only be loyal to you but also become your brand ambassadors and tell others about your business.