2015-06-18 00:00:00 Customer Service English https://d3hrajprm8dqcv.cloudfront.net/wp-content/uploads/2017/05/08194941/shutterstock_128336612.jpg Training Your Staff in Problem Solving

Training Your Staff in Problem Solving

3 min read

As a small business enterprise, you need to understand the problems that your staff faces in their day-to-day activities. It is important that you understand their needs and train them in problem solving and provide them with on-the-job training. This will boost your employer-employee relations and be an added advantage to their skills development. Employee training will help them put away their differences and grow together. They can engage in role-play that would help them draw parallels with their training and how they operate in the workplace. This can dramatically affect the way in which your business functions and how your employees interact with customers that will directly influence how your business grows. Here are some of the practices that you can adopt on training your staff in problem solving:

  1. Spot the problem: Compile your list of problems and consider whether your team members could come up with solutions to address them. Check if your team has problem-solving capabilities. Ask yourself these questions. Are they empowered to take action? Is employee morale low or high? If you experience problems with employee motivation, lack of accountability and inconsistent job performance this is evidence that your staff may not be empowered. With staff training, employees should feel that the management listens to their ideas and helps in employee empowerment through accountability, motivation and through consistent job performance.
  2. Inculcate an effective leadership: Leadership should be participative and relationship-oriented. Employee feedback and productive dialogues are valued. With employee training, staff members should be accustomed to making decisions and interacting with their clients in the best interests of the company.
  3. Perform an employee assessment: Some employees would want to be empowered to problem-solve. They are comfortable with managers delegating tasks. These employees are valuable but should not be in key positions. Assess if the employees can work individually and solicit employee feedback regarding their desire and willingness to participate in career development and contribute more to the practice.
  4. Identify gaps: Look for gaps in training so that instructional programs are initiated for employees that lack skills and expertise needed to be more empowered. Your employees may require communication skills training and managers may need advanced training in management.
  5. Create boundaries for employees: This will enable team members to understand their expectations and completion of job duties. Employee training will help them understand the practice’s mission, core values and goals.  This ensures employees make sound decisions, excellent client service and sound business principles regarding profitability.
  6. Mentor and evaluate options: Let your employees learn from their mistakes. As a mentor, you should teach your employees to evaluate options carefully. They can be educated through case studies and by interviewing experts. Their skills can only grow if they get constructive feedback regarding their decision-making and problem-solving abilities. This way, they can learn from their mistakes. Promoting teamwork also helps facilitate on-going efforts to coach the staff to problem-solve.  Teams should be results-oriented rather than just task-oriented.  They also generate new ideas and utilize conflicts to create thoughtful discussion resulting in more effective decision-making.
  7. Implementing a Solution: Review and assess if your plan has made an impact. Employees should learn from prior problems to resolve situations. You should now test if their goals have been achieved. Examine if skills that they have learnt with regard to the staff training meet all the goals that you have set out to reach.

The training process is one that is on-going and though the results might appear to be slow, your efforts will not go unrewarded. Your employees will gain an insight into working on problems through the employee training that they have learnt through case studies and simulated scenarios. Your efforts can now be spent on building your business and enjoying a greater financial success.

Information may be abridged and therefore incomplete. This document/information does not constitute, and should not be considered a substitute for, legal or financial advice. Each financial situation is different, the advice provided is intended to be general. Please contact your financial or legal advisors for information specific to your situation.

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