In the initial days of starting your business, you are the ‘one-man army’ running the entire show. But as your business grows and you find yourself incapable of handling all the operational activities, you hire a team of people to meet the growing demands of the business. Hiring and building a team done, then comes the tricky part – effectively managing the team of people and keeping them focused on the goal all the while resolving the conflicts arising due to operational matters or internal policy diktats .
Here are a few pointers that you can observe for an effective team management:
Communication must be clear, concise, consistent and transparent for an effective team management. Make sure that every team member gets the same information in order to avoid ambiguity. Also ensure that tasks and goals are clearly laid out with the what’s, how’s, why’s and when’s properly defined.
Understanding your Team Don’t expect your team members to start performing from day one, they would need time. And secondly, not all the members perform equally. You might also encounter some conflicts as some of them might not get along well with their colleagues or have other issues with each other. Internal conflicts in the team can affect the team’s performance. Take some time out to understand your team members, their behaviour and their different backgrounds. There will be times, when you will be a guide, a mentor and a boss to them.
Effective Work Culture Build an effective work culture that the team members will adopt and follow:
• Share a healthy relation with your employees. Don’t impose things on them. Avoid criticizing your employees before other people.
• Motivate your team members on a regular basis. It pays to adopt incentives like ‘Rewards and Recognition’ in case of extraordinary performance. It will boost productivity and help reduce inefficiency.
• Make your team realize the importance of keeping business-secrets and how it is unethical to leak information or any other confidential data. • Make sure you are accessible and available as much as possible with an open door policy.
• Invite suggestions, feedbacks and improvisations. Keep an open forum where all members can discuss freely and give their invaluable inputs.
• Discourage team politics, comparisons, back biting etc within the team members. It makes the work environment unhealthy.
Proper Delegation A good manager is one who has the ability to recognize the skill sets of his employees and delegate work accordingly. Identify what you can do best and give the rest to other people. This will give you time to focus on crucial business activities without the added burden of other responsibilities.
Building Trust Bonding among the employees and a friendly environment based on trust are very important in any team. It’s proven that when team members trust and respect one another, it reflects on their performance leading to a company’s success. The onus is on you to set an example. When you delegate a work to a team member, let him know that you trust him with the work.
If an employee is right, then stand up for him before other employees or even with a customer. This will build confidence in the team members and will create a healthy and positive work environment. Team management doesn’t come to you in a day. You develop the skills only over a period of time with trials and errors and some success and failures.