Intuit Follow Me Home Follow Me Home is an Intuit practice that was started by founder Scott Cook early in the company’s history. Scott Cook would wait for someone at the local Staples store to buy an Intuit product and then ask to follow the customer home to watch them install and use the product. Over the years, Intuit has extended the tradition of Follow Me Home to all its global locations.
Nikhil Arora and the team at Intuit conduct regular Follow Me Home sessions in India, to gain a better insight into the small business ecosystem and also find out how QuickBooks Online can help in the growth of small businesses. This section will profile a different small business, talk about their growth and challenges and also where QuickBooks Online fits in the bigger picture. OneTen provides customized corporate housing solutions to MNCs across the country and also help with bookings for corporate accommodation.
This firm is now empaneled by some of the major companies setting up their business operations in Gurgaon & Delhi. OneTen’s client base has expanded to include customers from the USA and the UK.
What made you start your venture?
When Abhijeet Chauhan came back to India from the UK, he wanted to start his own business. What surprised him how the real estate market was badly hit in other countries, while it was thriving in India. “I wanted to be a part of this sector, but it was already filled up to the brim with players. Hence working hard was essential.” Abhijeet Chauhan found himself adding more skills such as online marketing and search engine optimization (SEO).
What has been the key to your business’s success?
I think our range of services and the pricing points. We never compromise on quality. And as clichéd as it sounds, we make sure that we are there for the customer at all times.
What strategy do you follow for Customer Satisfaction & Expansion?
Coming from a customer services background, he also put high quality client relations and customer services at the core of OneTen. Business lines remain open for its customers across the globe, from 9 am in the morning until the wee hours of 2 am. As a small business owner, what do you look for when you hire employees? I look for self-starters and people who have the drive to work without supervision, even from home.
What are the major challenges in your line of business and how did/do you overcome them?
Abhijeet and his team realized that the statutory and legal requirements for operating a business in India make it imperative to have a strong accounting system. This entrepreneur was also challenged because he did not understand core accounting and he needed a product that would demystify financial management.
This led the team to research various accounting options for moving away from the complex system offered by other accounting systems.
The main features that OneTen was looking for included:
• Accounting in plain English
• Multiple currency handling
• Cloud-based service
• Automatic invoicing
• Tracking of payments due without having to go through multiple data sources
How QuickBooks Online has helped… Through his search, Abhijeet found Quickbooks and enrolled for the free trial. The team was surprised to see the number of features that was available to them. Within just a few days of using QuickBooks, the team was no longer trying to pull out data from multiple excel sheets.
It was much easier for OneTen to keep track business finances. “In our business we have to deal with multiple agencies for completing the orders. Our clients make remittances in multiple currencies – USD, GBP & INR.” The fact that the firm could input custom exchange rates for raising invoices and receiving payments while maintaining the complete summary in Indian rupees, made OneTen realize that investing in QuickBooks Online was a smart move.
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