QuickBooks HelpQuickBooksHelpIntuit

Get help with QuickBooks products and services

by Intuit• Updated a day ago

Learn how to get help with your QuickBooks product or service.

You can find answers to common questions using the Help panel in your product. If you can’t find the answers you need, you can also connect with an expert for your product.

We tailor Support to our individual QuickBooks products to get you the help you need as quickly as possible.



Use the in-product help

Select the product you use to learn more about the Help Panel.

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
    A picture of a computer terminal with a message in the background.
  3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
    A screen shot of a calculator and a text message.
  1. Sign into your QuickBooks Self-Employed company.
  2. Select Help.
  3. Search for the question or topic you need help with.
    A series of photographs showing the process of signing up for a credit card.
  1. Sign in to your QuickBooks Workforce account.
  2. Select Help.
  3. Enter your question and find help articles.

Note: The QuickBooks Workforce app doesn’t have a Help Panel yet. You’ll need to sign in to  QuickBooks Workforce through a browser to access Help.

Connect with an expert

If you couldn’t find the help you need with the QB Assistant (QuickBooks Online only) or by searching the Help panel you can connect with an expert. To connect with an expert select Contact Us in the Help panel and fill out the form. We’ll direct you to the right support team.

QuickBooks Online: QuickBooks Desktop: QuickBooks Self-Employed
QuickBooks Workforce:

A bunch of bank statements with some funny pictures. A manual for installing a new computer on a computer. A picture of a credit card and a price tag.

Support Hours

Simple Start, Essentials, Plus, Advanced 

  • Phone support available Weekdays from 8:30 AM to 6:30 PM.
  • Ask the community to get help from businesses like yours. Monitored by agents Weekdays from 9:00 AM to 5:00 PM, but available for peer-to-peer discussions 24/7.
  • Start a chat with a Support expert available Weekdays from 8:30 AM to 6:30 PM and Weekends from 8:00 AM to 8:00 PM.
  • Phone support available Weekdays from 8:30 AM to 6:30 PM.
  • Ask the community to get help from businesses like yours. Monitored by agents Weekdays from 9:00 AM to 5:00 PM, but available for peer-to-peer discussions 24/7.
  • Start a chat with a Support expert available Weekdays from 8:30 AM to 6:30 PM and Weekends from 8:00 AM to 8:00 PM.

QuickBooks Online Payroll and Time

  • Phone support available Weekdays from 8:30 AM to 6:30 PM.
  • Ask the community to get help from businesses like yours. Monitored by agents Weekdays from 9:00 AM to 5:00 PM, but available for peer-to-peer discussions 24/7.
  • Start a chat with a Support expert available Weekdays from 8:30 AM to 6:30 PM and Weekends from 8:00 AM to 8:00 PM.
QuickBooks Online EssentialsQuickBooks Online Payroll AdvancedQuickBooks Online Payroll StandardQuickBooks Online PlusQuickBooks Online Simple Start

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