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Get help with QuickBooks products and services

by Intuit•13• Updated a day ago

You can get help by using the Help option inside your QuickBooks product to find answers to common questions. If you can’t find the answers you need, you can connect with an expert. Here’s how:

Select your product for steps on how to find articles or connect with an expert.

These steps apply to:

  • QuickBooks Online Simple Start, QuickBooks Online Essentials, QuickBooks Online Plus, QuickBooks Online Advanced, QuickBooks Online Accountant, or ProAdvisor products. 
  • QuickBooks Online Payroll and QuickBooks Time. 
  1. Sign in to QuickBooks Online.
  2. Select (?) Help. 
  3. Select one of the following options to get help:
    • Assistant tab: Enter your question in the Type or Ask Something field. QuickBooks Assistant will provide answers or options. 
    • Search tab: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles. 

Connect with an expert

If you still need help, follow these steps to connect to an expert. 

  • Assistant tab: Enter talk to an expert.
  • Search tab: Select Contact Us.

Support hours

Product nameSupport hours
QuickBooks Online Simple Start, Essentials, Plus, and Advanced• Phone support available Weekdays from 8:30 AM to 6:30 PM AEDT.
• Start a chat with a Support expert available Weekdays from 7:00 AM to 10:00 PM AEDT and Weekends from 8:00 AM to 8:00 PM AEDT.
QuickBooks Advanced Weekend Support is from 8:00 AM to 6:00 PM AEDT.
QuickBooks Self-Employed • Start a chat available Weekdays from 8:00 AM to 10:00 PM AEDT and Weekends 8:00 AM to 8:00 PM AEDT.
QuickBooks Online Accountant • Phone support available Weekdays from 7:00 AM to 8:00 PM AEDT.
• Start a chat with a Support expert available Weekdays from 7:00 AM to 8:00 PM AEDT and Weekends from 8:00 AM to 6:00 PM AEDT.
QuickBooks Online Payroll and Time
• Phone support available Weekdays from 7:00 AM to 8:00 PM AEDT.
• Start a chat with a Support expert available
- Weekdays from 7:00 AM to 8:00 PM AEDT.
- Weekends from 8:00 AM to 6:00 PM AEDT.

Follow these steps if you need help with QuickBooks Workforce.

  1. Sign in to QuickBooks Workforce.
  2. Select Help. This opens the Help page.
  3. Select how you want to get help:
    • Assistant tab: Enter your question in the Type or ask something field. QuickBooks Assistant will give you answers or options.
    • Search tab: Enter your question in the Search questions, keywords, or topics field. You'll get a list of related articles.

Connect with an expert

  • Assistant tab: Enter talk to an expert.
  • Search tab: Select Contact Us.
  1. Follow the link to go to the support page.
  2. Select QuickBooks Self-Employed and enter your question.
  3. Select Continue and follow the instructions to sign in to your account to connect with an expert.

New to QuickBooks Online?

You don't have to figure it out alone. Book a complimentary session with a QuickBooks expert who'll walk you through connecting your accounts, categorising transactions, and setting up critical features tailored to your business needs. It's the fastest way to feel confident managing your finances.

Connect with an expert now.

QuickBooks Online EssentialsQuickBooks Online Payroll AdvancedQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-EmployedQuickBooks Self-Employed Mobile for Android