Frequently Asked Questions about ProAdvisor training and certification

Continuing Professional Development (CPD) hours are earned for completing QuickBooks Online training. The number and type of credits earned vary by module. Level 1 Certification currently carries 8 CPD credits, while Level 2 carries 1.5.

CPD is a membership requirement for several Australian professional and regulatory bodies, including Certified Practising Accountant Australia (CPA Australia), Institute of Public Accountants (IPA), Tax Practitioners Board (TPB), Chartered Accountants ANZ (CA ANZ) and Institute of Certified Bookkeepers (ICB Australia). Each body sets its own CPD hour requirements and acceptable activity categories—check with your governing body on how QuickBooks ProAdvisor training counts toward your obligations.

We recommend you keep a copy of your completion certificate and badge as evidence for your own CPD log or diary (for example, the CPA Australia CPD Diary).

Follow the step-by step guide.

Our learning modules will guide you through how to use QuickBooks Online, then you’ll need to pass the QuickBooks Online Certification Level 1 exam. We recommend you then wait at least 90 days before you commence the QuickBooks Online Certification Level 2 training and exam.

Reminders:

• All training provided is optional. You can go directly to the certification exam if you turn on Take Exam.
• If you don't pass after the 3rd attempt, you'll need to wait 60 days to re-take the exam.

You can view your active certifications any time:

1. Sign in to QuickBooks Online Accountant.
2. Go to Firm hub , select ProAdvisor, then select ProAdvisor training (Take me there).
3. Select Start learning, then select the My History tab.

This shows all of your certifications and training history. You can also download all your certifications and CPD certificates from your My History tab.

The certification/s you pass are yours, not your firm's, but you must remain a ProAdvisor Program member to use the certification titles, logos and distinctions. Here’s guidance on how to transfer your certification status to a new firm.

Your certificate and badge will be available on the My History tab within 60 minutes of passing your certification exam.

You can use your certification logos to promote your services—refer to the brand use guide. For example, you could feature your badge on your website or business card.

Warning: You are not permitted to use logos or badges if you don't hold a certification in that product or course, or if your certification has expired.