Undo or remove transactions from reconciliations in QuickBooks Online

If your account statement and QuickBooks transactions are different after an account reconciliation, you can remove individual transactions from the reconciliation.

Important: This only removes specific transactions, not the entire process. If you want to undo an entire reconciliation, talk to your accountant.

Some reasons you might need to remove transactions include:

• You accidentally reconciled a duplicate expense. 
• You sorted a transaction into the wrong category, and need to adjust it.
• You reconciled a transaction to the wrong account.

Prerequisites

Before you continue, make sure you entered the correct opening, beginning, and ending balances when you reconciled. You may want to talk to your accountant first.

Only remove a transaction if you’re sure it’s why an account balance is wrong. You could have reconciled it by mistake, or it might be an error you need to delete.

Unreconcile a transaction

You can only unreconcile one transaction at a time. 

1. Go to All apps , select Accounting, then select Chart of accounts (Take me there)..
2. In your chart of accounts, find the account with the transaction and select Account history.
3. Find the transaction in the list. If it was reconciled, you’ll see an “R” in the tick ✔ column.
4. Select the transaction.
5. In the tick ✔ column, tick the box with the “R” until the box is blank. 
6. Select Save.
7. Select Yes to confirm.

Next steps

Now that you’ve removed the transaction, reconcile the account again correctly. 

Go to All apps , select Accounting, then select Reconcile (Take me there).

Related links

• Find a ProAdvisor or bookkeeper near you
• Add accountant users
• Learn the reconcile workflow in QuickBooks
• Reconcile an account in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues at the end of a reconciliation in QuickBooks Online