Undo or remove transactions from reconciliations in QuickBooks Online

If your account statement and QuickBooks transactions are different after an account reconciliation, you can remove individual transactions from the reconciliation.

Important: This only removes specific transactions, not the entire process. If you want to undo an entire reconciliation, talk to your accountant.

Some reasons you might need to remove transactions include:

• You accidentally reconciled a duplicate expense. 
• You sorted a transaction into the wrong category, and need to adjust it.
• You reconciled a transaction to the wrong account.

Prerequisites

Before you continue, make sure you entered the correct opening, beginning, and ending balances when you reconciled. You may want to talk to your accountant first.

Only remove a transaction if you’re sure it’s why an account balance is wrong. You could have reconciled it by mistake, or it might be an error you need to delete.

Only unreconcile a transaction if you’re sure an account balance is wrong because of it. You could have reconciled it by mistake, or it might be an error you need to delete.

• Check that the balance isn’t wrong because you entered the wrong opening, beginning, and ending balances during reconciliation.
• Compare the transaction in QuickBooks to how it was recorded your account statement for the reconciled period. If it isn’t there, you should unreconcile it.

You may want to talk to your accountant first.

Unreconcile a transaction

You can only unreconcile one transaction at a time. 

1. Go to Transactions and select Chart of accounts (Take me there).
2. Find the account with the transaction and select Account history.
3. Find the transaction in the list. If it was reconciled, you’ll see an “R” in the tick ✔ column.
4. Select the transaction.
5. In the tick ✔ column, tick the box with the “R” until the box is blank. 
6. Select Save.
7. Select Yes to confirm.

Next steps

Your accounts should now be balanced and accurate. If you made an adjustment to a past reconciliation or still have problems with your reconciliation, reach out to your accountant. This can get tricky and they know how to handle the next steps. Don't have an accountant? We can help you find one.

If you need to start over, reach out to your accountant. Only accountants can undo a completed reconciliation.

Related links

• Find an accountant or bookkeeper near you
• Add accountant users
• Learn the reconcile workflow in QuickBooks
• Reconcile an account in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues at the end of a reconciliation in QuickBooks Online