Connect your bank and credit card to QuickBooks Online with Open Banking

1. Follow this link to complete the steps in product
2. Go to Bank Transactions from the left menu. In the Classic view, choose Transactions > Bank Transactions. In the new view, choose Accounting > Bank Transactions.
   
   
3. Select Link account
   
   
4. Search for your bank by URL or name, or select a bank from the list.
   Note: If you can’t find your bank, you can manually upload transactions instead.
   
   
5. Sign in with your online banking credentials and follow any required security steps.
6. Select the accounts you want to connect (current, savings, or credit card).
   Note: Select an account type that matches your chart of accounts.

Don’t see the right account type? Select + Add new, then follow these steps:

Bank account:

• Account Type: Cash and cash equivalents
• Detail Type: Savings

Credit card:

• Account Type: Credit Card

1. Add a custom account name if needed—you can always rename it later.
2. Select the date you want to start pulling in transactions.
   (Banks may offer 90 days to 24 months of historical data)
3. Select Connect, then Done.

You can disconnect an account or credit card to stop importing transactions from it. However, this won’t remove any existing imported transactions from your records. For more details, see.

1. Follow this link to complete the steps in product
2. Select Update.
3. Carefully review, categorise, or match transactions to the correct accounts.

What is Open Banking?

Open Banking is a secure way to share your financial data with trusted software like QuickBooks. It improves speed, security, and automation by letting you control which apps access your account information.

What is QuickBooks’ role in Open Banking?

QuickBooks is a registered Account Information Service Provider (AISP) and has been involved in shaping Open Banking from the start, helping to create a secure and reliable experience.

Who can use Open Banking with QuickBooks?

All customers using QuickBooks Online can connect to supported accounts via Open Banking.

What are the benefits of Open Banking?

For small businesses:

• Set up in under a minute
• Real-time transaction imports
• Easier cash flow tracking

For accountants and bookkeepers:

• Up-to-date client data
• Better insights for advisory work
• Less admin chasing for statements

For existing customers:

• More reliable and accurate feeds
• Seamless upgrades from older connections
• Real-time reconciliation of bank data

Do I need to sign in to my bank to connect it?

Yes. You’ll be redirected to your bank’s website to authorise the connection securely.

How long does a bank connection last?

Connections last 365 days. After that, you’ll be prompted to reauthorise in QuickBooks.

What if I change my online banking password?

You don’t need to reauthorise the connection just for a password change.

Can I connect accounts on behalf of someone else?

No. Only the primary account holder can authorise a bank feed connection.

Do I need to be the account holder?

Yes. You’ll need your own credentials to set up or renew the bank connection.

Can I connect more than one bank account?

Yes, you can connect multiple accounts by selecting Link account from the Banking page.

How much historical data can I import?

Up to 24 months, depending on your bank.

How often are transactions updated?

QuickBooks automatically refreshes transactions every 24 hours. You can also select Update to refresh manually.

Why do excluded transactions reappear after I delete them?

When you delete a transaction from the Excluded section, QuickBooks forgets it. The next time your feed updates, it may download again. To avoid this, exclude it but leave it in the list—or assign it to your bank register.

Will I lose transactions if I forget to reconfirm my connection?

Not necessarily. When you reconnect, select the original expiry date to recover missed transactions.

Why can’t I connect all my accounts?

Only payment accounts—like current accounts, credit cards, and some savings accounts—are supported. Non-payment accounts, such as fixed-term savings or sub-accounts, aren’t eligible under Open Banking.

Can I connect a multicurrency PayPal account?

No. QuickBooks doesn’t convert currencies automatically. You can only connect accounts with the same currency as your QuickBooks company (e.g. AUD to AUD, USD to USD).

Why isn’t my bank available in QuickBooks?

Some banks don’t yet support Open Banking, or their feeds have been discontinued. You may have received an email from QuickBooks about this.

What if my bank doesn’t support Open Banking?

You can still manually upload your transactions while waiting for support.

Will more banks be supported in future?

Yes. QuickBooks works closely with banks and regulators to expand the list of supported accounts. Check the latest supported banks here.

Why can’t I connect all my accounts?

Only payment accounts (for example current accounts, credit cards, some savings) are supported. Non-payment accounts like fixed-term savings are not.

Error: “No valid accounts to connect” — what does this mean?

It usually means either:

• You don’t have eligible Open Banking accounts
• You don’t have permission from your bank to share the account

 Contact your bank for more info.