Workarounds for bank error 102 and 105 in QuickBooks Online and QuickBooks Self-Employed

Learn what to do if you see these errors in QuickBooks.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start), Sole Trader, and Self-Employed.

Bank errors 102 and 105 usually mean there may be a problem on your bank's end, which can interrupt the bank connection to QuickBooks.

Both of these errors usually resolve within 24 hours, and while there's nothing you can do to resolve the issue, there are a few temporary solutions you can try in order to update your books.

Before you start

Is your account new? If your bank or credit card account is new, it may not be available to connect to online banking right away. Reach out to your bank or credit card company if you keep seeing error 102 or 105.

Solution 1: Manually update your bank connection

Follow the steps below based on the product you are using.

In QuickBooks Online

1. Sign in to QuickBooks Online.
2. Go to Transactions and select Bank transactions (Take me there).
3. Select Refresh.

In QuickBooks Self-Employed

1. Sign in to QuickBooks Self-Employed.
2. Select the profile ⚙ icon and then Bank accounts.
3. Select Refresh all.

If you still see an error, wait for 2 to 3 hours and try again.

Solution 2: Check your bank or credit card's website

Check the bank and credit card's website to make sure everything is working on their end.

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If everything looks good, follow Solution 1: Manually update your bank connection to refresh the connection in QuickBook once more, as your bank will need time to fix everything if there are issues.

If you're still seeing error 102 or 105 after 48 hours, contact our support team for further assistance.