Instead of a refund, some customers prefer getting a credit to reduce the cost on their next purchase.
There are a few ways to handle these in QuickBooks Online, primarily being adjustment notes (for immediate use) or delayed credits (for future use).
Select the credit method and learn how to handle it in QuickBooks Online
Any customisations applied to the Standard template will be picked up by the adjustment note. To customise a adjustment note, edit the Standard template according to your needs.
If you need it, here's the difference between the two methods:
|If your customer wants to immediately reduce their current open balance, use a adjustment note.
|If you want to track a customer's credit for future use, and they don't want it to immediately affect their current open balance, use a delayed credit.
|Your customer can use their adjustment note as payment for an invoice. They can use all of their adjustment notes or a portion of it.
|Your customer can use their delayed credit to reduce the balance of an invoice.
|You can apply a adjustment note when recording payment for a customer’s invoice.
|You can add delayed credits to future invoices as a line item.
|Adjustment notes impact sales reports, even if you don't apply them to invoices.
|Unlike adjustment notes, delayed credits don't impact sales reports until you apply them to invoices.