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Write off bad debt in QuickBooks Online
by Intuit•16• Updated 1 month ago
When invoices you send in QuickBooks become uncollectible, you need to record them as a bad debt and write them off.
Before you start
The method you choose should be based on your accounting method:
- Accrual: your business reports income and expenses for completed and pending transactions.
- Cash: your business only reports the income and expenses for completed transactions.
Talk to your accountant before following these guides to ensure that it's the best method for your company.
Next Steps
To make it easier for you to identify bad debts in the future, you can add a note next to their name in QuickBooks Online.
- Go to Get paid & pay and select Customers (Take me there).
- Select the customer’s name.
- At the upper right, select Edit.
- In the Display Name as field, enter “Bad Debt” or “No Credit” after the customer name.
- Select Save.
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