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Get help if you can't sign in to your QuickBooks Time account

SOLVEDby QuickBooksUpdated June 10, 2022

If you're unable to log in to QuickBooks Time, follow these steps to sign in another way, reset your password, or recover your account.

Note: As part of Intuit, QuickBooks Time is upgrading to the same security standards that protect QuickBooks Online. All users will soon have an account for everything Intuit, and your QuickBooks Time account will go through an account security upgrade. 

This article has steps for getting help before and after the upgrade, just follow the steps depending on what you see in your account. If you've completed the upgrade, you can find additional help for signing into your Intuit account.

Sign in using a one-time code

If you can’t remember your password, we can send a code to your phone number or email on file for you to sign in that way. 

On a computer

  1. Go to the QuickBooks Time sign-in page.
  2. Enter your email or user ID and select Sign in.
  3. Select Text a code to [phone number], or select Sign in a different way and choose to have a code texted or emailed to the contact info we have on file for you.
  4. Enter the code to sign in.

Alternatively,

  1. Go to QuickBooks Time and select QuickBooks Time from Log in.
  2. Enter your email or user ID and select Continue.
  3. If prompted, choose Sign in with Intuit or Sign in with QuickBooks Time.
    1. If you selected Sign in with Intuit:
      1. Select your email or user ID.
      2. Select Text a code to [phone number], or select Sign in a different way and choose to have a code texted or emailed to the contact info we have on file for you.
      3. Enter the code to sign in.
    2. If you selected Sign in with QuickBooks Time:
      1. Select I forgot my user ID or password.
      2. Enter your email address or mobile number, and select Recover my info.
      3. Open the email or text from QuickBooks Time Support and select Reset your password.

On a mobile device

  1. Enter your Email or User ID and tap Continue.
  2. Tap Sign in a different way.
  3. Enter the phone number, email address, or user ID, then tap Continue.
  4. Choose to have a code texted or emailed to the contact info we have on file for you.
  5. Enter the code to sign in.

Update your password when signed in

If you're already signed in but want to change your sign in info, including password, follow these steps.

On a computer

  1. In QuickBooks Time, open your profile dropdown, then select Profile.
  2. Select Manage User ID / Password
  3. Select Sign in & security.
  4. Select the User ID, Email address, Password, or Phone section.
  5. Make your changes.
  6. When you're done, select Save.

On a mobile device

  1. In the app, go to your Profile.
  2. Tap your name, then Manage your Intuit Account.
  3. If prompted, verify your account with your password or a one-time code.
  4. Tap Sign in & security.
  5. Tap the User ID, Email address, Password, or Phone section.
  6. Make your changes.
  7. When you're done, select Save.

Recover your account

If you don’t know what information is associated with your QuickBooks Time account, you’ll need to go through our account recovery process.

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