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Manage custom roles in QuickBooks Online Accountant

by Intuit•1• Updated 2 months ago

Learn how to add and edit custom roles in QuickBooks Online Accountant.

Create and assign custom roles to your team members. This lets you grant access to your firm's and clients’ books and protect sensitive areas at the same time.

  1. Go to All apps A bunch of numbers and letters on a tile wall., select Team, then select Users (Take me there).
    Tip: Learn more about access levels for your accounting team.
  2. Select the Roles tab. 
  3. Select Client roles to create a new role for accessing clients’ books, or select Firm roles to create a new role for accessing the firm’s books.
  4. Select Add role.
  5. Name the role and add a description (optional).
  6. Select one or more of the following options to setup access:
    • Sales
    • Expenses
    • Inventory
    • Lists
    • Bookkeeping
    • Accounting
    • Budgets
    • Payroll
    • Reports
    • Account management
    • Time tracking
    • Commerce
    • GoPayments app
    • Pro Tax Return Access
    • Pro Tax EFILE
      Note: Options vary based on your selection of either Client roles or Firm roles on Roles tab. 
  7. Tick or untick View, Create, Edit, and Delete as needed.
  8. Select Save Role.

Note: If you selected Firm roles, you can add a user from the message that appears after you create a role.

  1. Select Add User.
  2. Enter the user’s name, and email address.
  3. Select Add user.

Edit a role

  1. Go to All apps A bunch of numbers and letters on a tile wall., select Team, then select Users (Take me there).
  2. Select the Roles tab.
  3. Select Client roles or Firm roles.
  4. Find the role, then select Edit from Dropdown arrow icon. dropdown.
  5. Make changes as needed.
  6. Select Save Role.

Deactivate a role

  1. Go to All apps A bunch of numbers and letters on a tile wall., select Team, then select Users (Take me there).
  2. Select the Roles tab.
  3. Select Client roles or Firm roles.
  4. Find the role, then select the Dropdown arrow icon. dropdown.
  5. Select Deactivate, then select Deactivate again.

Note: You can delete a role or restore a deactivated role.

  • To delete the role completely, find the role, then select Delete. Select Delete again to confirm. This action can’t be undone.
  • To restore a deactivated role, find the role, select the Dropdown arrow icon. dropdown then select Reactivate. Select Reactivate again to confirm. 

After you create a custom role, you can edit your team members to assign them to it.