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Launching Swag by Employment Hero | FAQ

by Intuit Updated 8 months ago

Swag is a self-service app designed to help payroll employees manage their work, money, and benefits. Having been recently created and launched by Employment Hero, it's due to replace the current staff self-service app, WorkZone. While Swag continues to host all of the familiar features from the WorkZone app, it will bring a fresh design and some exciting new functionality for all employees to enjoy.

Frequently Asked Questions

Select each heading to find the information you need.

Created by Employment Hero, Swag is where work, money, career, and benefits are all rolled into one powerful app. Allowing employers to offer more competitive workplace benefits, the app helps employees manage work and claim exclusive benefits. You can find out more about Swag here.

Employment Hero owns Swag. Following the acquisition of KeyPay in 2021, Employment Hero combined the WorkZone and Employment Hero apps to create a single, powerful app where work tasks and additional benefits are all rolled into one.

Swag helps employers offer more competitive workplace benefits, and helps employees manage work and claim exclusive benefits. You can find out more about Swag here.

Founded in 2014, Employment Hero is an Australian owned and based cloud technology company offering HR and Payroll software. Its award-winning core platform provides an end-to-end people management solution including recruitment, onboarding and performance management among other features. Employment Hero powers over 200,000 businesses, collectively managing over 1 million employees.

All the familiar employee admin features from WorkZone will be updated with a fresh design alongside some added functionality from the Swag offering. You can learn more about the Swag suite of features here.

If the employee wants to sign up for Swag, the employer will need to ensure the user is enabled for portal access. As before, the experience will be the same as with the WorkZone app, the employee can download Swag from the app store. The employee doesn't need a specific invite to login, as long as they have employee portal access, they can download Swag and login.

WorkZone will be decommissioned on 31 January 2024 for QuickBooks Online Payroll customers. Now that Swag is available, it's our recommended mobile self-service app for users of QuickBooks Payroll powered by Employment Hero.

WorkZone users will be notified directly and we recommend that WorkZone users download the Swag app as soon as possible to begin enjoying the improved experience.

All workforce management features that were previously in WorkZone will be available in Swag.
However, in the new app the location of these may have changed. For example, pay slips are no longer accessed via the Employee File page, but are now found in the horizontal navigation bar. If there is a feature that you can’t locate, we recommend visiting the Swag support and chat area directly.

There are no additional fees to use Swag. Swag is included in your existing QuickBooks Payroll Subscription.

As part of the QuickBooks Payroll subscription, your employees will have access to all the familiar features from WorkZone plus some additional functionality from the Swag offering. You can learn more about the Swag offering for QuickBooks Payroll customers here.

Note: this subscription may differ from other subscriptions offered by Employment Hero and its partners.

The app comes pre-built and different features are offered within different partner subscription packages. As part of the QuickBooks Payroll subscription, your employees will have access to all the familiar features from WorkZone plus some additional functionality from the Swag offering.

You can log in to Swag via a desktop from here with your Swag login credentials.

Migrating from WorkZone to Swag

Employees using WorkZone can download the Swag app via the Google Play or Apple App store.

Employees currently using WorkZone will need to download the Swag app via the Google Play or Apple App store. They can simply login to Swag using their existing credentials and any data will automatically transfer to the new app. 

  1. Search for Swag in your App or Play Store and tap on Install.
  2. Wait for the app to download and Tap on Open.
  3. Enter the same email address and password that is linked to your WorkZone profile.
  4. Tap Log In.
  5. Enter the authentication number that is sent to your mobile device, then tap Verify.
  6. Enter a passcode that you create.

If you prefer, tap on Turn on Fingerprint Login or tap on ‘No thanks’. Your details will automatically link from your web-based profile.

If you forgot your password, you can reset it by selecting Forgot my Password which is located on the log-in page for Swag. 

Enter the email address which is used in your QuickBooks Online Payroll employee file and a link can be emailed to you. Following this link will set you up to reset your password. 

Note: The system will determine whether the password is strong enough by using a password strength estimator, rather than requiring a set number of letters/numbers etc.

To log in to Swag, users will download the Swag app from Google Play or App Store and use their WorkZone credentials to log in. 

  1. Enter your email address and password and select Log In.
  2. lf you have 2-Factor Authentication turned on, enter your code into the Code field.
  3. Choose whether to select the Remember this Device for 45 Days tick box.
  4. Select Verify.
  5. Enter your password.

To reset a password, users can:

Please ensure that you are typing the newly created password and not using the Magic Link. Further, please ensure not to use any pre-saved credentials.

On occasions employees may forget their login and/or password details. You are able to reactivate a login and a password by following these steps:

  1. Click the Employees tab and select the name from the list or search by typing in at least the first 3 letters of the employee name. 
  2. Select the employee that you wish to reactivate their login/password. You will then be presented with the Employee details screen.  
  3. Select Employee Portal Access from the menu.
  4. You will be presented with a screen that will show the employee's current email address. Check with the employee to make sure that the email address is still valid. There'll also be a link that says Resend activation email.
  5. Click the resend activation email link, and an email will be sent to the email address indicated by the employee. The email will be sent to the employee instructing them to sign in using a new password. After pressing the 'resend activation email' you will see a message indicating the email has been sent.
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