Launching Employment Hero Work | FAQ

Employment Hero Work allows employers to offer more competitive workplace benefits, the app helps employees manage work and claim exclusive benefits. You can find out more about Employment Hero Work here.

Founded in 2014, Employment Hero is an Australian owned and based cloud technology company offering HR and Payroll software. Its award-winning core platform provides an end-to-end people management solution including recruitment, onboarding and performance management among other features. Employment Hero powers over 200,000 businesses, collectively managing over 1 million employees.

All the familiar employee admin features from Swag will be updated with a fresh design alongside some added functionality. You can learn more here.

In order for employees to access Employment Hero Work, the employer will need to grant portal access via the Employee Portal Settings tab in Quickbooks Payroll.

Once an employee is enabled for Employee Portal Access, they will receive an activation email instructing them to download Employment Hero Work and login. 

If an employee has been previously enabled for Employee Portal Access, the employer can resend an activation email by following these steps in Quickbooks Payroll:

1. Click the Employees tab and select the name from the list or search by typing in at least the first 3 letters of the employee name.
2. Select the employee that you wish to reactivate their login/password. You will then be presented with the Employee details screen. 
3. Select Employee Portal Access from the menu.
4. You will be presented with a screen that will show the employee's current email address. Check with the employee to make sure that the email address is still valid. There'll also be a link that says Resend activation email.
5. Click the resend activation email link, and an email will be sent to the email address indicated by the employee. The email will be sent to the employee instructing them to sign in using a new password. After pressing the 'resend activation email' you will see a message indicating the email has been sent

All workforce management features that were previously in Swag will be available in Employment Hero Work.
However, in the new app the location of these may have changed. If there is a feature that you can’t locate, we recommend visiting the Employment Hero Worksupport and chat area directly.

There are no additional fees to use Employment Hero Work - it's included in your existing QuickBooks Payroll Subscription.

As part of the QuickBooks Payroll subscription, your employees will have access to all the familiar features from Employment Hero Work. You can learn more about the Employment Hero Work offering for QuickBooks Payroll customers here.

Note: this subscription may differ from other subscriptions offered by Employment Hero and its partners.

Employment Hero Work is the mobile-specific application for use on the go. Employees can also log into the QBO Payroll self service portal on a desktop using their Swag credentials.

Employees using Swag can download the Employment Hero Work app via the Google Play or Apple App store.

Employees currently using Swag will need to download the Employment Hero Work app via the Google Play or Apple App store. They can simply login to Swag using their existing credentials and any data will automatically transfer to the new app. 

1. Search for Employment Hero Work in your App or Play Store and tap on Install.
2. Wait for the app to download and Tap on Open.
3. Enter the same email address and password that is linked to your WorkZone profile.
4. Tap Log In.
5. Enter the authentication number that is sent to your mobile device, then tap Verify.
6. Enter a passcode that you create.

If you prefer, tap on Turn on Fingerprint Login or tap on ‘No thanks’. Your details will automatically link from your web-based profile.

If you use both HR with Employment Hero, and payroll through QuickBooks Online there are some additional configuration steps needed to customise your experience. You can access HR features such as HR documents, Certifications, Policies and many more, while also having access to features that you were familiar with on WorkZone such as Clocking In/Out with Timesheets, Unavailability, Expenses and Leave.

Read this article on configuring your HR and payroll settings for more information.

If you forgot your password, you can reset it by selecting Forgot my Password which is located on the log-in page for Swag. 

Enter the email address which is used in your QuickBooks Online Payroll employee file and a link can be emailed to you. Following this link will set you up to reset your password. 

Note: The system will determine whether the password is strong enough by using a password strength estimator, rather than requiring a set number of letters/numbers etc.

To log in to Employment Hero Work, users will download the app from Google Play or App Store and use their Swag credentials to log in. 

1. Enter your email address and password and select Log In.
2. lf you have 2-Factor Authentication turned on, enter your code into the Code field.
3. Choose whether to select the Remember this Device for 45 Days tick box.
4. Select Verify.
5. Enter your password.

To reset a password, users can:

• Go to the following URL: https://quickbooks.yourpayroll.com.au/ and click 'forgot my password'
• Use the link provided in the email to reset your password
• Once reset, log in to Employment Hero Work.

Please ensure that you are typing the newly created password and not using the Magic Link. Further, please ensure not to use any pre-saved credentials.

On occasions, employees may forget their login and/or password details. You are able to reactivate a login and a password by following these steps in QuickBooks Payroll:

1. Click the Employees tab and select the name from the list or search by typing in at least the first 3 letters of the employee name. 
2. Select the employee that you wish to reactivate their login/password. You will then be presented with the Employee details screen.  
3. Select Employee Portal Access from the menu.
4. You will be presented with a screen that will show the employee's current email address. Check with the employee to make sure that the email address is still valid. There'll also be a link that says Resend activation email.
5. Click the resend activation email link, and an email will be sent to the email address indicated by the employee. The email will be sent to the employee instructing them to sign in using a new password. After pressing the 'resend activation email' you will see a message indicating the email has been sent.