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What to do when a network issue error has occurred

by Intuit Updated 5 months ago

Are you having network issues? Do you see an error message telling you a network issue has occurred? This article will walk you through some of the causes, and how to fix them.

Why do I see an error message?

When a network issue happens and QuickBooks Online displays the message (Error: a network problem has occurred) it means a portion of a page has not been fully loaded due to network issues. Resolving this issue is quick and easy by following a few simple steps.

How to remove the network error message

  1. Select the Reload button or press F5 on your keyboard (Command + R if you're using a Mac) to download the entire page.
  2. If the problem persists, restart your browser and then sign in to QuickBooks Online.
  3. If refreshing the browser doesn't work, check if your computer is running any firewall software. If a firewall is present, configure it to allow access for http://accounting.quickbooks.com and https://qbo.intuit.com
  4. If you're still getting the error message, contact a QuickBooks Online customer care representative.

Need more help?

When you contact a QuickBooks Online Customer Care representative please have the following information available:

  • An exact description of what's going on.
  • Any firewall or other security software installed on your computer.
  • Any updates that were installed on your computer recently.

By having this information, it will help the QuickBooks Online Customer Care representative quickly assist you.

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