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A BAS amendment issue has impacted your subscription

by Intuit Updated 11 months ago

In late May, an issue was identified where certain Business Activity Statement (BAS) amendments weren't automatically being removed from the Goods and Service Tax (GST) Amendment Report after a BAS period had been unlodged. 

We’ve identified your QuickBooks Online subscription as being impacted by this issue, and therefore, you’ll have inaccurate BAS figures.

What do you need to do?

For now, all we need you to do is keep calm and wait. By this, we mean do not lodge your BAS with the Australian Taxation Office (ATO) before we fix your books.

Our team are working to amend this issue for you by early August, and while we are aware of upcoming BAS lodgement deadlines, the most important thing for you and your business is having accurate numbers before you lodge with the ATO.

Frequently Asked Questions

Select the following questions to view the answers.

You would have received an email from us with the subject line of ‘IMPORTANT: Correcting BAS amendments’ identifying your QuickBooks Online subscription as an impacted subscription. 

You’ll also see a pop-up banner within the GST Centre (take me there) when you’re logged into your QuickBooks Online account.

There was a technical issue identified in late May whereby certain BAS amendments weren't automatically being removed from the GST Amendment Report after a BAS period had been unlodged. This resulted in incorrect GST amounts being posted on the BAS and if not detected, may have led to inaccurate BAS reports being relodged with the ATO.

If your BAS lodgement deadline is nearing, you can request for an extension on your BAS lodgement due date by contacting the ATO directly.

You can request an extension on your BAS lodgement deadline by contacting the ATO.

We recommend having the BAS with you when you call as well as your TFN so the operator can ask you some identity questions to access your account.

Our team are working to amend this issue for you by early August, 2023.

You’ll receive an email from our team with the subject line ‘IMPORTANT: Correcting BAS amendments’ informing you that your BAS figures have been corrected and that it’s safe to proceed with your BAS lodgement. 

We will also put a pop-up banner in the GST Centre (take me there) of your QuickBooks Online account.

Please feel free to reach out to our customer support team if you’d like to discuss your unique case in more detail.

We're here to help

If you need additional help or have questions, or you require assistance at any point in this process, our Customer Success team is happy to help.

Sign in to QuickBooks and start a discussion in our QuickBooks Community or join one of our Facebook Groups to connect with other like-minded QuickBooks customers. 

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