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Recover from your BAS amendments issue

by Intuit Updated 11 months ago

In late May, an issue was identified where certain Business Activity Statement (BAS) amendments weren't automatically being removed from the Goods and Service Tax (GST) Amendment Report after a BAS period had been unlodged. This resulted in incorrect GST amounts being posted on the BAS and if not detected, may have led to inaccurate BAS reports being relodged with the Australian Taxation Office (ATO).

This issue has now been rectified and we have automated the correction of any incorrect GST amendments. However, if you’ve been impacted, we still need one last thing from you to be sure your records are correct.

Are you impacted?

You’re only impacted by this issue if: 

  • you've unlodged your BAS between 27 March and 25 May 2023, and 
  • you’ve noticed a message from us on your QuickBooks Online Get things done dashboard notifying you that action is required.

Additionally, we’ve already identified your impacted BAS periods and have notified your account’s Primary Admin via email. This will let you know which BAS periods need your attention.

Fix your impacted BAS periods

Select each step for detailed instructions:

  • If you have an accountant, reach out and ask if they can unlodge your BAS for the impacted periods.
  • If you don’t have an accountant, reach out to our support team to unlodge your BAS for the impacted periods. Quote the investigation number INV-89730 when you connect with an expert.
For accountants and QuickBooks Online experts, remember to work in reverse-chronological order (from the newest to the oldest period) when unlodging a BAS.

Additionally, if you’ve already recorded a payment which is linked to the impacted BAS, you’ll need to delete it.

  1. Navigate to the GST Centre (take me there).
  2. Select the Payments Tab.
  3. Select the payment associated with the impacted BAS, and select the Delete button.
Remember to work in chronological order (from the oldest to the newest period) when relodging a BAS.
  1. Navigate to the GST Centre (take me there).
  2. Select the Prepare BAS or IAS button.
  3. Follow the prompts to Confirm your GST or IAS amounts, then select Mark as lodged.

If you’ve lodged your BAS with the ATO, make sure that you’ve amended your tax obligation totals with what's in QuickBooks Online.

Here's how to contact the ATO to do this.

We're here to help

If you need additional help or have questions, or you require assistance at any point in this process, our Customer Success team is happy to help.

Sign in to QuickBooks and start a discussion in our QuickBooks Community or join one of our Facebook Groups to connect with other like-minded QuickBooks customers. 

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