Learn how to use SmartLook to open Glance and share your screen when you're on a support call.
SmartLook is a set of support features that provide a more interactive support experience during a call. You can utilise the co-browse, screen share, and one-way video interaction features when you're on the phone with our support team.
Use SmartLook features
In QuickBooks Online and QuickBooks Online Accountant
- In QuickBooks Online, select Settings ⚙ and then SmartLook.
- Copy the number that appears.
- Share this code with the agent during the call.
The SmartLook window will appear on your screen. The Co-browse and one-way video interaction are on by default. You turn these off during the call.
You retain control of the mouse.