This article lists the validation warnings we have set up that you may see once you have created a pay/update event. We have put these warnings in place to reduce the possibility of a failed or partially successful lodgement. However, please note, some errors can only be identified AFTER the event has been lodged with the ATO.
Warnings are either business related or specific to an employee. You will know whether the warning relates to a specific employee as it will include the employee's name in front of the warning.
Employee Warnings
Note: Many of these warnings can be resolved by updating your employee’s details, to access an employees details simply select Employees from the left hand menu then select the employee you wish to update the details for.
The list of employee validations warnings, their meaning and required fix are as follows:
A valid postcode is required
The postcode must be 4 digits and an actual valid postcode. This will need to be fixed in the employee's details. Ensure both the employee's residential and postal postcodes are corrected.
Tax File Number is invalid
The Tax File Number (TFN) must be 8 or 9 digits and match valid TFN algorithms. If the employee's TFN is invalid, you can select the The employee quoted an invalid TFN
option from the employee's Tax File Declaration
screen and then follow up with the employee at a later time. Address is too long
The Address Line 1 field in the employee's
Details
screen must be less than 39 characters. Ensure that Line 1 does not include the suburb and/or postcode and that Line 2 is used for multi-line addresses. Additionally, ensure the fix has been applied to both the Residential
and Postal
address sections. A valid address is required
Address Line 1
and/or Suburb
fields have not been completed. Both fields are compulsory so ensure these are completed in the employee's Details
screen for both the Residential
and Postal
address sections. Invalid date of birth
The employee's date of birth must be less than 110 years. This needs to be rectified in the employee's
Details
screen. Invalid email address
Email addresses go through a standard validation process. If this message appears, it may be that the email address contains an invalid character or the @
symbol is missing. If the email address does appear to be correct, we suggest you completely delete it and enter it again. We have picked up on instances where the email address does contain invalid characters but they are not visible on the screen so deleting and re-entering is the easiest way to fix this. Year to date Allowances must NOT be negative
The ATO will not accept YTD allowance amounts that are negative (ie, less than $0). You will need to unlock the pay run and fix this before the employee can be added to the event.
Year to date Super must NOT be negative
The ATO will not accept YTD SG contribution amounts that are negative (ie, less than $0). You will need to unlock the pay run and fix this before the employee can be added to the event.
Year to date Super Deductions must NOT be negative
The ATO will not accept YTD salary sacrifice super contribution or employer contribution amounts that are negative (ie, less than $0). You will need to unlock the pay run and fix this before the employee can be added to the event.
Business Warnings
The list of business validations warnings, their meaning and required fix are as follows:
Tax agent declaration signatory contains invalid characters
The user lodging the event may have an invalid email.Employer declaration signatory contains invalid characters: There are 2 possible scenarios here: (a) If an STP Pay Event Approver has been used to approve a lodgement, their email address may not be valid or (b) The user lodging the event may have an invalid email.
The ABN entered for the Intermediary under ATO Settings is invalid
This warning will only appear if the business's ATO Settings are using "an intermediary for multiple Employing Entities" to lodge reports to the ATO. The issue here is that the ABN entered under the "Intermediary Details" section of the ATO Supplier Settings
is invalid. Ensure the ABN entered is active and valid. The ABN entered for the Tax/BAS Agent under ATO Settings is invalid
This warning will only appear if the business's ATO Settings are using "a registered Tax/BAS Agent" to lodge reports to the ATO. The issue here is that the ABN entered under the "Tax/BAS Agent Details" section of the ATO Supplier Settings
is invalid. Ensure the ABN entered is active and valid. Intermediary {Business Name} must have a contact phone number
This warning will only appear if the business's ATO Settings are using "an intermediary for multiple Employing Entities" to lodge reports to the ATO. The Phone Number
field contained in the "Intermediary Details" section of the ATO Supplier Settings
is empty. Ensure a phone number is entered in this field and only contains numeric characters. Intermediary {Business Name} has invalid characters in the contact phone number
This warning will only appear if the business's ATO Settings are using "an intermediary for multiple Employing Entities" to lodge reports to the ATO. The Phone Number
field contained in the "Intermediary Details" section of the ATO Supplier Settings
is invalid. Ensure the phone number only contains numeric characters. {Organisation Name} must have a phone number
This warning will only appear if the business's ATO Settings are using "As an Employer" to lodge reports to the ATO. You will need to ensure a valid phone number is entered in all of the following areas:
- Business Details screen;
- ATO Settings screen; and
- Employing Entities screen (if you have employing entities set up).
{Organisation Name} has invalid characters in the phone number
This means the phone number entered is invalid. You will need to ensure a valid phone number - containing only numeric characters or spaces that must be greater than 2 and less than 16 characters - is entered in all of the following areas:
- Business Details screen;
- ATO Settings screen; and
- Employing Entities screen (if you have employing entities set up).
