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22 helpful votes

Using the call-back feature

Note: if you are an Elite ProAdvisor you can still take advantage of our full-slate scheduled service appointments. Review the Elite ProAdvisor tier and the benefits it unlocks in QBOA by selecting ProAdvisor, then Benefits.

Note- The call-back feature is currently only available to online users. If you are a Desktop Pro, Premier or Enterprise user who requires support please contact us at 1-833-317-2226"

What is the call-back feature?

Call-back is a new feature that allows you to request a callback from Support instead of waiting on hold for an available agent.

Who can use call-back?

  • QuickBooks Online for Accountants (QBOA) customers
  • QuickBooks Online (QBO) users

Note: the call-back feature is currently only available to online users. If you are a Desktop Pro, Premier, or Enterprise user who requires support, please contact us at 1-833-317-2226.

How does call-back work?

Simply enter your contact information and a support agent contacts you directly via phone within a few minutes.

Why use call-back?

The goal of the call-back feature is to improve your customer experience when seeking support. It increases your productivity because instead of waiting on hold you can schedule a callback and work while you wait.

How to request a call-back

Click the Help option in the top-right corner of your QuickBooks product.

Enter your issue in the search bar (for example, “update credit card”) and review the results.

If you don’t find a solution, select the Contact Us button:


On the Ways we can Connect menu, select the Get a callback button.

The contact information window displays.

Enter your contact information and select the Call me button.

You’ll see confirmation of your request and the estimated time until a support agent calls you back:


Select the Close this window button and wait for your call (closing the window will not lose you your spot).

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