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Secure your Intuit Account and prevent lockout with extra verification methods

by Intuit•29• Updated 1 month ago

Intuit is committed to securing your information by providing advanced security tools and systems. These extra authentication methods also make it easier for Intuit to verify your identity if you forget your password or get locked out of your account.

In this article, you'll learn:







What is the difference?

Both multi-factor authentication and two-step verification require both a password and a one-time passcode. While multi-factor authentication will ask you for a one-time passcode on a new or unrecognized device, two-step verification will ask you for a passcode on top of your password each time you sign in, giving an optional extra layer of security.

Two-step verification is optional and can be turned on and off. Multi-factor authentication cannot be disabled.





Set up authenticator app to get verification codes

After you turn on two-step verification, you can use your preferred authenticator app to create your verification codes. Follow the steps to get setup:

  1. Download an authenticator app from the iOS App store or Google Play by searching for “authenticator”.
  2. Sign in to your Intuit Account.
  3. Select Sign in & security.
  4. Select Authenticator.
  5. Select Set up authenticator app.
  6. Follow the on-screen instructions to complete setup.

Turn off two-step verification

Follow these steps to disable two-step verification.

Note: If you opt out of this feature, we'll still ask you to verify the first time you sign in on an unrecognized device.

If you're using the same phone number

  1. Sign in to your Intuit Account.
  2. Select Sign in & security.
  3. Select 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then select Continue.
  6. A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.

If you're using a different phone number

  1. Complete the Proof of identity form. You'll be asked to attach a copy of your driver's license, government-issued ID, passport, or notarized document when completing the form.
  2. Once the file is uploaded, select Submit.
  3. Once you receive a notification that your phone number is updated, sign in to your Intuit Account.
  4. Select Sign in & security.
  5. Select 2-step verification.
  6. Turn off the Use 2-step verification switch.
  7. Enter your account password, then select Continue.
  8. A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.