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Intuit

Best practices for using the TSheets mobile apps

Taking the following steps will keep you problem-free when using the TSheets Android™ or iOS® mobile app. To avoid use of your data, we recommend that you do the following while connected to wifi.

First, update your phone's operating system (Android or iOS) every time you are notified that a new version has been released.

 

Syncing or location issues

Trial Expired
A common reason the app will stop syncing is if the trial for your TSheets account has expired. If it is expired you will need your admin to sign up for TSheets in order for the app to start syncing again. Please log into your account on a web browser to confirm if the trial is expired.

Disable Low Power, Battery Saving, or Optimization Modes

  • iOS:
    • Go to Settings Battery > ensure Low Power Mode is toggled off.
    • If you have Battery saver apps, ensure the permissions are set to not include the TSheets app.
  • Android:
    • Go to Settings > Apps & Notifications > All Apps > tap TSheets > Battery > Optimize Battery usage > tap Not Optimized > All Apps > scroll down and tap TSheets to Don't Optimize.

Enable Background App Refresh 

  • iOS:
    • Go to Settings TSheets > enable Background App Refresh.
  • Android:
    • Go to Settings > Connections >Data UsageMobile Data Usage > find and tap TSheets > enable Allow background data usage.

Location is incorrect or missing

  • While clocked in, do not force close or sign out of the TSheets app.
  • Do not put your phone in low battery mode.
  • Do not put your phone in airplane mode.
  • Do not turn off your phone's location services.
    • iOS devices should be set to Location > Always.
    • Android devices should be set to Location High Accuracy.
  • If you use the TSheets Android app, make sure the Restrict background data setting is turned off.

File or Attachments not syncing

  • Enable Transfer Files only over Wifi in the TSheets app: In TSheets > More SettingsGeneral > enable Transfer Files only over Wifi.

Clock in/out issues

Mobile Time Entry Permissions

  • Your admin/manager needs to grant you the "Mobile Time Entry" permission to use the mobile app. If not, you will receive an error when attempting to clock in on the mobile app.

Time submitted in the future

  • If you've recently submitted your time for TSheets, please be sure you did not submit it on the current or future dates. Once a day is marked as "submitted", time cannot be entered or changed for that day. You will need to work with your admin or manager to reject any erroneous submissions.

Automatically clocked out

  • It's possible your employer has location set to required from within TSheets which means the app will need location permissions set to "always". In order for the app to offer features such as geofencing, nearby jobs, etc. we need a constant stream of access to the location permission, so be sure to enable that permission on your mobile device.
    • iOS devices should be set to Location > Always.
    • Android devices should be set to Location High Accuracy.
  • Note: This is only for the app to access location locally on your device. No data is stored outside of your personal mobile device when you are clocked out or on a break. Location data is only recorded when you are on the clock.

Timesheet view issues (Administrator only)

Enable Show Admin Crew

  • In the TSheets App, go to More > Settings > General > enable Show Admin Crew.

If the problem persists

  1. On your mobile device, if you have not already, sign in to your TSheets account.
  2. Tap Settings or More, then select Settings.
  3. Tap Help & Support, then Report a problem.

If you would like a printable version of this document, go to: Best Practices for Using the TSheets Mobile Apps,  and select the printer icon.

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