Contact QuickBooks Time support

If you can't figure out how to do something, or if you think QuickBooks Time isn't working correctly, please let us know! We'll walk you through the steps needed to accomplish your task, help you troubleshoot, or, if necessary, quickly escalate any technical issues.

Contact options

M-F 8 AM to 9 PM (phone and messages) and Sat 9 AM to 6 PM EST

Phone

CA: +1 (800) 559-0371

Live chat

Sign in to your QuickBooks Time account and select the Find answers and get help icon.

Note: If Chat isn't available, you can send a message anyway. We'll let you know that we'll respond first thing in the morning and check back later.

Community

QuickBooks Time support agents are standing by in the QuickBooks Community to answer your questions. You can access the community directly or navigate to it using the in-app help panel:

1. In the QuickBooks Time web app, select the Find answers and get help  icon to open the help panel.
2. Select Post a Question to open a new window with a form to ask your support question in the community.

QuickBooks Time computer app

1. For help options, select Find answers and get help .
2. Search existing Product Help articles.
3. If you can't find an answer to your question, select Contact Us and Post a Question to receive support in the community, or Chat Now to reach QuickBooks Time chat support.

QuickBooks Workforce (formerly QuickBooks Time mobile app)

1. On your Android or iOS device, if you haven't already, sign in to your QuickBooks Time account.
2. Select Settings or More, then Settings.
3. Select Help, then select Contact us.
4. Choose one of the help options, then select Contact QuickBooks Workforce support.