EFILE ERROR 2097 - ON-BEN

Sylvie R- Ontario · ‎March 05, 2023

I'm getting an efile error 2097; the client has nothing to claim on ON479 but is entitled to the senior's credit for property taxes paid entered on ON-BEN.

I've tried clearing ON479 form but this also clears my ON-Ben.

There is 0 on line 23 on the ON479 schedule which is fine and the ON-BEN flows ok with property tax at line 61120 & boxes 61020 & 61070 ticked.

I've done an update to Profile, cleared the form & re-entered the property tax & refiled but still get the same error. I've already filed the spouse's return without the ON-BEN so I can't switch the credit without re-filing...

Is this a software glitch?

dlarryhancock · ‎March 06, 2023

I had the same problem on Sunday March 5.

I tried everything to make it go away

Then I did a google search and found a message saying this is a bug at the CRA and they expected it to be fixed by Monday March 6

I have not yet tried efiling my client, but if you try your own it should now efile successfully

Larry Hancock

View solution in original post

dlarryhancock · ‎March 06, 2023

I had the same problem on Sunday March 5.

I tried everything to make it go away

Then I did a google search and found a message saying this is a bug at the CRA and they expected it to be fixed by Monday March 6

I have not yet tried efiling my client, but if you try your own it should now efile successfully

Larry Hancock

ProFile Duncan · ‎March 07, 2023

Hi,

Thanks Larry, this is not an error derived from ProFile, so there are no fixes you can make in ProFile