Error message when installing Profile

crt1 · ‎January 11, 2022

I receive the following message when installing Profile on two of my computers.

An error (-5001 : 0x80070002) has occurred while running the setup

Please make sure you have finished any previous setup and close other applications. If the error still occurs, please contact your vendor:

All applications are closed, no pending Windows updates, tried uninstalling the previous version of Profile.

Angelyn_T · ‎January 13, 2022

Hi there, @crt1. I'll share with you some troubleshooting steps so you can fix the error message you're getting and install Profile successfully.

Usually, this error happens due to the damaged registry files, malware, viruses, and corrupted data which are often caused by improper maintenance of the system. To isolate the issue, you can perform the following:

Run the System File Checker. It's a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
1. Right-click on the Start button, click on Command Prompt (Admin).
2. Type “sfc /scannow” without the quotes and hit Enter.
3. After the scan, restart the computer and check for the issue.
If you're getting the same result, proceed with disabling the antivirus or performing a virus scan using Windows Defender on your device.
Make sure to install all the pending updates on your Windows.
You may put your system in a clean boot state and restart the computer to check if the issue persists.

If you need help with the process, I recommend seeking assistance from an IT professional to install the Profile software completely.

On the other hand, you can learn more about linking Profile and QuickBooks from this link: How to integrate ProFile and QuickBooks.

Please let me know if you have any other questions about the installation process. I'm always here to help. Have a good one!