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I receive the following message when installing Profile on two of my computers.
An error (-5001 : 0x80070002) has occurred while running the setup
Please make sure you have finished any previous setup and close other applications. If the error still occurs, please contact your vendor:
All applications are closed, no pending Windows updates, tried uninstalling the previous version of Profile.
Hi there, @crt1. I'll share with you some troubleshooting steps so you can fix the error message you're getting and install Profile successfully.
Usually, this error happens due to the damaged registry files, malware, viruses, and corrupted data which are often caused by improper maintenance of the system. To isolate the issue, you can perform the following:
If you need help with the process, I recommend seeking assistance from an IT professional to install the Profile software completely.
On the other hand, you can learn more about linking Profile and QuickBooks from this link: How to integrate ProFile and QuickBooks.
Please let me know if you have any other questions about the installation process. I'm always here to help. Have a good one!
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