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Get help with QuickBooks products and services

by Intuit•42• Updated 6 days ago

Learn how to get help with your QuickBooks product or service.

You can find answers to common questions through Help in your QuickBooks product. If you can’t find the answers you need, you can connect with an expert for help.

We tailor Support to our individual QuickBooks products to get you the help you need as quickly as possible.



Get help

Select your product below.

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
    A picture of a computer terminal with a message in the background.
  3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
    A screen shot of a calculator and a text message.
  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Enter the question, keyword, or topic you need help with.
    A computer screen showing a sign for credit cards.
  1. Sign in to your QuickBooks Workforce account.
  2. Select Help.
  3. Enter a topic, keyword, or question. You'll get a list of articles to help answer your question.
  1. Go to this link.
  2. Select QuickBooks Self-Employed and enter your question.
  3. Select Continue and follow the instructions to sign in to your account to connect with an expert.

Support Hours

Easy Start, Essentials, Plus

  • Start a chat available Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.

Advanced

  • Start a chat with a Support expert: Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
  • Set up a call back. A support expert will call you as soon as one is available.
    • English Support: Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French Support: Monday–Friday from 9:00 AM to 6:00 PM ET.
  • Schedule an appointment Monday–Friday from 9:00 AM to 7:00 PM ET. A support expert will call you at the date and time you've selected.
  • Phone support for QuickBooks Desktop Pro, Premier, and Enterprise is available Monday–Friday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET).
  • Messaging Support for QuickBooks Desktop Pro and Premier is available Monday–Friday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET). Enterprise messaging support is available Monday to Monday–Saturday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET).
  • English Support
    • Support for ProAdvisors is available Monday–Friday from 9:00 AM to 8:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET (excluding holidays).

QuickBooks Online Payroll and QuickBooks TIme

  • Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM.

QuickBooks Desktop Payroll

  • Basic, Enhanced, or Standard, Monday–Friday from 6:00 AM to 6:00 PM ET
  • Assisted Payroll, any time, any day.

QuickBooks Workforce

  • Monday–Friday from 6:00 AM to 6:00 PM ET

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