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Intuit QuickBooks Desktop software support policies

SOLVEDby QuickBooksQuickBooks Enterprise Suite6Updated 3 weeks ago

At Intuit, we support you and your small business needs. Here is how we can help you get back to business.

Support Channels & Hours of Operation

QuickBooks Desktop Pro and Premier24/7Mon-Fri: 8am-9pm ET
Sat: 9am-6pm ET
Sun: Closed
Mon-Fri: 9am-8pm ET
Weekend: Closed
QuickBooks Desktop Enterprise or ProAdvisors*24/7Mon-Fri: 8am-9pm ET
Sat: 9am-6pm ET
Sun: Closed
Mon-Fri: 9am-8pm ET
Weekend: Closed

*Includes customers using the Accountant version of Premier and Enterprise

Support Policy

Please note that the policy outlined below applies to:

  • QuickBooks Desktop Pro and Premier users only. Unlimited support for any issue is available to QuickBooks Desktop Enterprise users and ProAdvisors with a supported subscription.
  • Currently supported products only. Service Discontinuation Policy applies.

Support Articles

You can also find answers to your questions in the support articles linked below:

Issues that warrant free support for 12 months after product registrationIssues that are free of charge
  • Error messages or documented solutions that tell you to contact Technical Support
  • Problems registering your product
  • Third-party support for items necessary for QuickBooks to operate, limited to stated system requirements
  • Convert a company file from another version of QBDT

Paid Support

QuickBooks Desktop Pro and Premier customers are entitled to one 60-minute support session within 60 days of purchasing the software. Intuit reserves the right to limit the phone or chat conversation to one hour, one question, or one issue. For any other issues, we offer personalized assistance with the purchase of a support plan.

Please note the following paid support plans are available to QuickBooks Desktop Pro and Premier customers only. They require the purchase of a base product and cannot be purchased as a standalone offering:

  • monthly support plans starting at $35/month

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