At Intuit, we support you and your small business needs. Here is how we can help you get back to business.
Support Channels & Hours of Operation
- Find answers to your questions in the QuickBooks Desktop Community at any time of the day. You can browse through our self-help articles, join any existing discussion, or start your own.
- Chat support is available to all QuickBooks Desktop customers. Chat with a QuickBooks support professional now.
- Phone support is available to all customers. Call us on 1-833-317-2226 and follow the prompts for QuickBooks Desktop.
| Product | Community | Chat | Phone |
|---|---|---|---|
| QuickBooks Desktop Pro and Premier | 24/7 | Mon-Fri: 8am-9pm ET Sat: 9am-6pm ET Sun: Closed | Mon-Fri: 9am-8pm ET Weekend: Closed |
| QuickBooks Desktop Enterprise or ProAdvisors* | 24/7 | Mon-Fri: 8am-9pm ET Sat: 9am-6pm ET Sun: Closed | Mon-Fri: 9am-8pm ET Weekend: Closed |
*Includes customers using the Accountant version of Premier and Enterprise
Support Policy
Please note that the policy outlined below applies to:
- QuickBooks Desktop Pro and Premier users only. Unlimited support for any issue is available to QuickBooks Desktop Enterprise users and ProAdvisors with a supported subscription.
- Currently supported products only. Service Discontinuation Policy applies.
Support Articles
You can also find answers to your questions in the support articles linked below:
| Issues that warrant free support for 12 months after product registration | Issues that are free of charge |
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Paid Support
QuickBooks Desktop Pro and Premier customers are entitled to one 60-minute support session within 60 days of purchasing the software. Intuit reserves the right to limit the phone or chat conversation to one hour, one question, or one issue. For any other issues, we offer personalized assistance with the purchase of a support plan.
Please note the following paid support plans are available to QuickBooks Desktop Pro and Premier customers only. They require the purchase of a base product and cannot be purchased as a standalone offering:
- monthly support plans starting at $35/month