QuickBooksHelpIntuit

Intuit QuickBooks Desktop software support policies

SOLVED•by QuickBooks•QuickBooks Enterprise Suite•6•Updated 3 weeks ago

At Intuit, we support you and your small business needs. Here is how we can help you get back to business.

Support Channels & Hours of Operation

Find answers to your questions in the QuickBooks Desktop Community at any time of the day. You can browse through our self-help articles, join any existing discussion, or start your own.
Chat support is available to all QuickBooks Desktop customers. Chat with a QuickBooks support professional now.
Phone support is available to all customers. Call us on 1-833-317-2226 and follow the prompts for QuickBooks Desktop.

Product	Community	Chat	Phone
QuickBooks Desktop Pro and Premier	24/7	Mon-Fri: 8am-9pm ET Sat: 9am-6pm ET Sun: Closed	Mon-Fri: 9am-8pm ET Weekend: Closed
QuickBooks Desktop Enterprise or ProAdvisors*	24/7	Mon-Fri: 8am-9pm ET Sat: 9am-6pm ET Sun: Closed	Mon-Fri: 9am-8pm ET Weekend: Closed

*Includes customers using the Accountant version of Premier and Enterprise

Support Policy

Please note that the policy outlined below applies to:

QuickBooks Desktop Pro and Premier users only. Unlimited support for any issue is available to QuickBooks Desktop Enterprise users and ProAdvisors with a supported subscription.
Currently supported products only. Service Discontinuation Policy applies.

Support Articles

You can also find answers to your questions in the support articles linked below:

Issues that warrant free support for 12 months after product registration	Issues that are free of charge
Download	Error messages or documented solutions that tell you to contact Technical Support
Install	All error messages that contain a 6XXX code
Register and Activate	Problems registering your product
Create a new company file	Issues involving Admin password (lost, change, or removal)
Setup payroll	Upgrade to the current or latest version
Backup your company file	Third-party support for items necessary for QuickBooks to operate, limited to stated system requirements
Convert a company file from another version of QBDT
Set-up multiple users or networks, firewall setup and configure folder permission

Paid Support

QuickBooks Desktop Pro and Premier customers are entitled to one 60-minute support session within 60 days of purchasing the software. Intuit reserves the right to limit the phone or chat conversation to one hour, one question, or one issue. For any other issues, we offer personalized assistance with the purchase of a support plan.

Please note the following paid support plans are available to QuickBooks Desktop Pro and Premier customers only. They require the purchase of a base product and cannot be purchased as a standalone offering:

monthly support plans starting at $35/month

Was this helpful?

You must to vote, reply, or post

QuickBooks Desktop AccountantQuickBooks Desktop PremierQuickBooks Desktop ProQuickBooks Enterprise Accountant

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.