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Known issues in Pro Tax

by Intuit• Updated 1 week ago

The following are known issues in the current release of Pro Tax. Don't see your issue listed below? Search for other issues and errors on our Pro Tax Community and Support site.

Note: If you're experiencing issues that aren't listed below, feel free to reach out.

Year 1905 appears while working on the S15 after selecting Yes or No for the first question

Issue	While working on the field for "If Yes, indicate the year the taxpayer opened their first FHSA/became a successor holder" automatically displays 1905 after selecting Yes or No to the first question.
Modules Impacted	T1
Workaround	Remove 1905 and replace it with the following information, YYYYMMDD (Year, Month, Date)
Resolution	This issue will be resolved in an upcoming Pro Tax release.

Issues with EFILE Error #353

Issue	CRA EFILE# 353 The claim for the spouse or common-law partner amount at field 58120 of the provincial form 428 differs from the maximum allowable
Modules Impacted	T1
Workaround	You'll need to paper-file the return.
Resolution	The CRA is aware of this error, but hasn't committed to a timeline to fix it.

On the RRSP form cannot enter an amount on the Refund of undeducted contributions included above field

Issue	On the RRSP form, if you try to enter a amount on line The Refund of undeducted contribution included above, you may be unable to enter an amount.
Modules Impacted	T1
Workaround	Override the contributions amounts in the RRSP box to something bigger than the sum of the first two amounts under Other deductions line 23100 For example, override with 100,000 the amount 9149 on the RRSP contributions line. Next, enter the desired amount on line Refund of undeducted contribution included above line.
Resolution	This issue will be fixed in a future Pro Tax release.

AExempt form isn't recognizing that a AS10 loss carryback has been prepared

Issue	In Pro Tax, the exempt form isn’t showing that an AS10 loss carryback was prepared. Because of this, customers might think the carryback loss was claimed, even though the AS10 application form hasn’t been sent to the Alberta agency.
Modules Impacted	T2
Workaround	When the AS10 form was prepared and the return is exempt, the AS10 form must be mailed to the Alberta agency.
Resolution	The AExempt form is calculating as it should. An audit message will be added to Pro Tax (in a future release) to let customers know that the AS10 form still needs to be mailed to Alberta Finance, even if they don’t have to file the AT1.