QuickBooks Online bank feed status

Bank connections are one of the most critical functions within the QuickBooks products. When they're not working as expected, we understand this is an inconvenience and we do our best to resolve any issues as soon as possible.

If the error you’re experiencing appears in the list below it's likely an issue that’s affecting multiple customers. Please know that we’re aware of these issues and our engineers are actively working with the institution(s) listed to resolve the problem as quickly as possible. Wherever possible we've provided troubleshooting steps or workarounds to help get you back to business. Understand that if you choose to contact support, our experts won't have any additional steps to share.

This page is updated daily from Monday to Friday, typically in the afternoon (ET).

Bank of Montreal (BMO)

Error 185

Error 185 usually indicates additional security requirements from your bank that need to be completed before you are able to get access.

This may come in the form of a prompt or code being sent to your mobile device. We are partnering with BMO to reduce the frequency of these prompts and working towards implementing a resolution to reduce their increase and frequency.

Meanwhile, please continue answering any security questions and enter the one-time passcode (OTP) or multi-factor authorization (MFA) in a timely manner to ensure a successful connection.

Please note that our teams are aware of the issue and are in the process of resolving it.

Open banking missing statements

Bank statements import is not yet supported for BMO open banking. We are working to get it implemented, and will send out communication when the feature is launched.

While we continue to work on getting this feature out to you, please obtain your bank statements by downloading the file directly from the BMO bank portal website. You can visit this page to learn more about Open Banking.

National Bank of Canada

Error 102

Error 102 usually indicates an issue that needs to be resolved in partnership with your bank. For example, your bank website may be undergoing maintenance.

You can try these troubleshooting steps to resolve the issue.

Please note that our teams are aware of the issue and are in the process of resolving it.

Scotiabank

Unable to connect error

When attempting to connect or re-connect a new ScotiaBank account, some users are receiving an error message:

"Sorry, an unexpected error has occured. We could not fetch your accounts from your bank."

Please notes that our teams are aware of this issue and are working to resolve it.

In the meantime, you can manually upload your transactions into QuickBooks Online using these instructions.

Error 108

After a thorough investigation by Intuit and our partner, Scotiabank has made improvements to their 2-step verification safety feature that you encounter when logging into your account. This update has caused an interruption, affecting the experience in your connection between Scotiabank and Intuit.

Open Banking, which is a government mandate, has been initiated in Canada to solve this problem by setting up a secure connection to send this data in a more efficient way.

We're making it even easier to keep your books up to date when you connect QuickBooks Online to banks using a new service called OAuth. Many banks and services are making the switch to OAuth in order to improve online banking for QuickBooks Online customers. The benefits include faster connections and easier sign-ins.

Please see the article titled OAuth and changes to online bank connections for more details about the switch to OAuth. When open banking is launched for Scotiabank, you will receive a notification and in-product alert to migrate over.

Error 185

Error 185 usually indicates an issue that needs to be resolved in partnership with your bank. For example, the bank website may be undergoing maintenance.

You can try to resolve the issue manually by reviewing this support article.

Please note that our teams are aware of the issue and are in the process of resolving it.

Unable to connect

When attempting to re-connect or connect a new Scotiabank account, some users are receiving an error message "Sorry, an unexpected error has occured. We could not fetch your accounts from your bank".

Please note that our teams are aware of the issue and are working towards a resolution. In the meantime, please manually upload your transactions into QuickBooks Online. Instructions can be found in this support article.

Wealthsimple

Error 105

Wealthsimple has made improvements to their login experience and has updated their connection to Open banking. This update caused an interruption, affecting the experience in your connection between Wealthsimple and Intuit.

We're making it easier to keep your books up to date when you connect QuickBooks Online to banks using a new service called OAuth. Many banks and services are making the switch to OAuth in order to improve online banking for QuickBooks Online customers. The benefits include faster connections and easier sign-ins.

Please see the article titled OAuth and changes to online bank connections for more details about the switch to OAuth. When open banking is launched for Wealthsimple, you will receive an in-product notification and alert to migrate over.