Bank connections are one of the most critical functions within the QuickBooks products, so when they're not working as expected, we understand this is an inconvenience to you and we're doing our best to resolve as soon as possible.
If the error you’re experiencing appears in the list below, it's likely an issue that’s affecting multiple customers. Please know that we’re aware of these issues and our engineers are actively working with the institution(s) listed to resolve the problem as quickly as possible. Wherever possible we've provided troubleshooting steps or workarounds to help get you back to business. Please understand that if you choose to contact support, our experts won't have any additional steps to share.
Please note this page is updated daily from Monday to Friday, typically in the afternoon (EST).
American Express (AMEX)
Unexpected Error
When attempting to load transactions into QuickBooks, some customers are receiving and error stating: "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank."
Please note that our teams are aware of the issue and are in the process of resolving it. In the meantime you can manually load your transitions. Instructions can be found in this support article.
Bank of Montréal (BMO)
Error 185
Error 185 usually indicates an issue that needs to be resolved in partnership with your bank. For example, the bank website may be undergoing maintenance.
Please note that our teams are aware of the issue and are in the process of resolving it. You can try to resolve the issue manually by reviewing this support article.
Desjardins Online Solutions (Quebec & Ontario, Canada)
Error 185 & 187
Errors 185 and 187 are typically related to your financial institution’s additional security requirements, such as security questions or one-time passcodes.
While we haven't fully resolved this unexpected behaviour, engineers are working on a solution.
If you're experiencing error 185, please refer to additional troubleshooting steps here.
If you're experiencing error 187, please refer to additional troubleshooting steps found here.
Scotiabank
Error 108
After a thorough investigation by Intuit and our partner, Scotiabank has made improvements to their 2-step verification safety feature that you encounter when logging into your account. This update has caused an interruption, affecting the experience in your connection between Scotiabank and Intuit.
Open Banking, which is a government mandate, has been initiated in Canada to solve this problem by setting up a secure connection to send this data in a more efficient way.
We're making it even easier to keep your books up to date when you connect QuickBooks Online to banks using a new service called OAuth. Many banks and services are making the switch to OAuth in order to improve online banking for QuickBooks Online customers. The benefits include faster connections and easier sign-ins.
Please see the article titled OAuth and changes to online bank connections for more details about the switch to OAuth. When open banking is launched for Scotiabank, you will receive a notification and in-product alert to migrate over.
Servus CU (Canada) - Business
Error 103
Error 103 usually indicates that the user ID or password is incorrect for the bank account you’re trying to connect to. For example, the login credentials with the bank may have changed.
Our engineers are currently working to resolve this issue. Please use the steps found in this article for guidance in manually uploading your transactions.
Toronto-Dominion Bank (TD)
Error 102
Error 102 usually indicates an issue that needs to be resolved in partnership with your bank. For example, the bank website may be undergoing maintenance. You can try these steps to try to resolve the issue manually.
Please note that our teams are aware of the issue and are in the process of resolving it.
Wealthsimple
Error 105
Wealthsimple has made improvements to their login experience and has updated their connection to Open banking. This update caused an interruption, affecting the experience in your connection between Wealthsimple and Intuit.
We're making it easier to keep your books up to date when you connect QuickBooks Online to banks using a new service called OAuth. Many banks and services are making the switch to OAuth in order to improve online banking for QuickBooks Online customers. The benefits include faster connections and easier sign-ins.
Please see the article titled OAuth and changes to online bank connections for more details about the switch to OAuth. When open banking is launched for Wealthsimple, you will receive an in-product notification and alert to migrate over.