Fix bank error 102 and 105 in QuickBooks Online and QuickBooks Self-Employed

Check before you call

If you aren't able to resolve your bank error manually using the steps on this page, check the Bank feed status page to see if it's an ongoing issue.

If the error you're experiencing appears on that page, we're aware of the issue and are working to fix it. You don't need to call Support to report or resolve it.

Learn what to do if you see these errors in QuickBooks Online and QuickBooks Self-Employed.

Bank errors 102 and 105 usually mean there may be a problem on your bank's end, which can stop the online bank connection to QuickBooks. Errors 102 and 105 usually resolve within 24 hours, but there are a few things you can check.

Solution 1: Manually update your bank connection

Errors 102 and 105 usually resolve within 24 hours. In the meantime, you can manually update the online bank connection in QuickBooks.

In QuickBooks Online

1. Sign in to QuickBooks Online.
2. Go to Transactions and select Bank transactions (Take me there).
3. Select Update.

In QuickBooks Self-Employed

1. Sign in to QuickBooks Self-Employed.
2. Select the profile ⚙ icon and then Bank accounts.
3. Select Refresh all.

If you still see an error, wait for 2 to 3 hours and try again.

Solution 2: Check your bank or credit card's website

Check the bank and credit card's website to make sure everything is working on their end.

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If everything looks good, follow Solution 1: Manually update your bank connection to refresh the connection in QuickBook once more, as your bank will need time to fix everything if there are issues.

Still see error 102 or 105?

If the issue persists, sign in to QuickBooks using an incognito or private browser, or try other browser troubleshooting options.

Or, wait a day and try to update again. Your bank needs time to fix everything if there are issues.

Still see error 102 or 105? Wait a day and try to update again. Your bank needs time to fix everything if there are issues. After 48 hours, make sure the error doesn't appear on our Bank feed status page, and if it doesn't, reach out to our support team so we can help.