Fix banking error 324 in QuickBooks Online and QuickBooks Self-Employed

Check before you call

If you aren't able to resolve your bank error manually using the steps on this page, check the Bank feed status page to see if it's an ongoing issue.

If the error you're experiencing appears on that page, we're aware of the issue and are working to fix it. You don't need to call Support to report or resolve it.

Learn how to fix banking error 324 in QuickBooks Online or QuickBooks Self-Employed.

Error 324 means QuickBooks can't find the account you set up when it tries to connect to your bank or credit card's website. This may be because:

• Your bank or credit card company changed the account or moved it to a new server.
• You changed the account name or other info on your bank or credit card company's website.
• Your bank or credit card company issued a new account or credit card.
• You closed your bank or credit card account.
• You have multiple accounts with the bank that have the same name.

Here's how to fix this error so you can keep downloading transactions into QuickBooks.

Rename an account when multiple accounts have the same name

In QuickBooks Online

To make the bank account’s name unique, you can rename it with the following steps.

Follow this link to complete the steps in product

1. Select the bank account that you want to rename, then select the pencil icon ✎.
2. Select Edit account details.
3. In the Account Name field, update the name of the account. Then, select Save.

In QuickBooks Self-Employed

1. Go to Settings ⚙.
2. In the Transactions column, select Manage accounts.
3. Select the pencil icon ✎ beside the account that you want to rename.
4. Enter the new name of the account in the field. When finished, click outside of the name field to save your changes.

Update and check your connection in QuickBooks

In QuickBooks Online

Follow this link to complete the steps in product

1. Select Update.
2. If you still see the error, look for a banner on the Banking page. Select Check connections link and follow the steps to fix the issue.

In QuickBooks Self-Employed

1. Sign in to QuickBooks Self-Employed.
2. Go to Settings ⚙ and select Manage accounts.
3. Select  Refresh all.
4. If you still see the error, go to Transactions. Look for a banner. Select the Check connections link and follow the steps to fix the issue.

Important: If the connected account disappears after you follow the Check Connections link, select Help, and then Contact Us. We'll check your accounts to see what's causing these issues.

Disconnect and reconnect your new bank account number or new credit card

If you want to keep your old account in QuickBooks:

1. Follow the steps to disconnect the account.
2. Follow the steps to connect or link the new account.

If you want to start a new account in QuickBooks:

1. Follow the steps to create a new account in QuickBooks Online.
2. Follow the steps to disconnect the old account.
3. Follow the steps to merge the old and the new accounts.