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Fix banking error 324

SOLVEDby QuickBooksQuickBooks Online9Updated December 01, 2022
Check before you call
If you aren't able to resolve your bank error manually using the steps on this page, check our Bank Feed Status page to see if it's an ongoing issue.

If the error you're experiencing appears on that page, it's an issue on your bank's end that we're aware of and working with them to resolve. You don't need to call support to report or resolve it.

Learn what to do if you see this error in QuickBooks Online.

Error 324 means QuickBooks can't find the account you set up when it tries to connect to your bank or credit card's website. This may be because:

  • Your bank or credit card company changed the account or moved it to a new server.
  • You changed the account name or other info on your bank or credit card company's website.
  • Your bank or credit card company issued a new account or credit card.
  • You closed your bank or credit card account.

Here's how to fix this error so you can keep downloading transactions into QuickBooks.

Step 1: Update and check your connect in QuickBooks

In QuickBooks Online

  1. Sign in to QuickBooks Online.
  2. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there).
  3. Select Update.
  4. If you still see the error, look for a banner on the Banking page. Select Check connections link and follow the steps to fix the issue.

You have a few options:

If you want to keep your old account in QuickBooks:

  1. Follow the steps to disconnect the account.
  2. Follow the steps to connect or link the new account to your chart of accounts.

If you want to start a new account in QuickBooks:

  1. Follow the steps to create a new account in QuickBooks Online.
  2. Follow the steps to connect the new account to your chart of accounts.
  3. Follow the steps to disconnect the old account.
  4. Follow the steps to merge the old and the new accounts.

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