What to do if you get a bank error or can't download transactions in QuickBooks Online

Overview

If you use QuickBooks Online for managing your finances, you may encounter errors or issues while downloading transactions from your bank. These errors can be frustrating, but there are several steps you can take to resolve them. In this article, we'll walk you through what to do if you encounter a bank error or can't download transactions in QuickBooks Online.

Step 1: Check your internet connection

Before you do anything else, make sure that your internet connection is working properly. If you're having trouble downloading transactions, it's possible that your internet connection is slow or unstable. 

To check your internet connection, try visiting other websites or applications that require internet access. If those sites are slow or not loading properly, then your internet connection may be the problem.

Step 2: Check your credential entries

Try manually entering credentials instead of copy and paste or using saved credentials.

Step 3: Check the bank feed status page

If you aren't able to resolve your issue using the steps on this page, check our Bank Feed Status page to see if it's an ongoing issue.

If the error you're experiencing appears on that page, it's an issue that we're aware of and working to resolve. No action is needed on your part. Once we have fixed the error, you’ll be able to successfully complete your task.

Step 4: Verify your bank account information

If your internet connection is working fine, the next step is to verify that your bank account information is correct. Sometimes, errors occur when the bank account information in QuickBooks does not match the information on file with your bank. 

To verify your bank account information, go to the Banking tab and select the account that's causing the problem. Then, click on the pencil icon to edit the account information. 

Verify that the bank account number, routing number, and other information is correct. If you need to make changes, do so and save the changes.

Step 5: Update your bank connection

If you've verified that your bank account information is correct and you're still having trouble downloading transactions, the next step is to update your bank connection. This can help resolve any issues related to connectivity or outdated bank information. 

To update your bank connection, go to the Banking tab and select the account that's causing the problem. Then, click on the Update button in the upper right corner. Follow the prompts to update your bank connection. This may require you to log in to your bank's website or enter additional information.

Step 6: Manually download transactions

If you're having trouble downloading transactions automatically, you can download them manually from your bank's website. To do this, go to your bank's website and log in to your account. Then, download your transactions in a compatible file format, such as .csv or .qbo. Once you have the file, you can import it into QuickBooks.

Step 7: Fix bank errors

Bank errors can block QuickBooks from downloading new transactions. Follow the links below to fix specific download errors:

• Error 102 and 105
• Error 103
• Error 106
• Error 324
• Error 185
• Error 108
• Error 377
• Error 101
• Error 192
• Error 109
• Error 163
• Error 187

Step 8: Contact QuickBooks support

If you've tried all of the above steps and you're still having trouble, it's time to contact QuickBooks support. We can help you troubleshoot the problem and resolve any issues that are preventing you from downloading transactions. 

To contact QuickBooks support, go to the Help menu in QuickBooks Online and select Contact Us. From there, you can choose the support method that works best for you.