Check before you call
If you aren't able to resolve your bank error manually using the steps on this page, check the Bank feed status page to see if it's an ongoing issue.
If the error you're experiencing appears on that page, we're aware of the issue and are working to fix it. You don't need to call Support to report or resolve it.
Learn how to fix error 101 when trying to connect your bank in QuickBooks Online.
There are a few reasons why you could be seeing error 101, but we’re here to help you fix it. Here’s how.
Fix error 101
Log in to your bank's website.
In a new tab or a different browser, sign in to your bank's website to see if you can get in without any errors.
Check if your account is active.
Your account is considered active if there’s an existing balance, or if there were transactions in the past 12 months.
If you’re supposed to have an active account but are still unable to log in to your bank’s website, contact them directly.
Look for missed prompts.
Go back to your bank’s website and look for messages that need your confirmation (e.g. terms and conditions).
Acknowledge the prompt, then go back and refresh your account in QuickBooks Online.