Have you recently signed up for Payments (Merchant Services) and connected it to QuickBooks Online? Make sure that your payments and processing fees will be recorded to the correct accounts.
- Go to Settings ⚙at the top, then select Account and Settings.
- Select Payments from the menu.
- In the Chart of Accounts section, select the pencil ✎ (edit) icon.
- For Where do you want to record payments?, choose the correct bank account.
- For Where do you want to record processing fees?, choose the proper expense account for tracking processing fees.
- Select Save.