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Blank pages when printing transactions from QuickBooks Online

by Intuit Updated 6 months ago

Some customers report an issue where blank pages are being printed from QuickBooks Online and QuickBooks Online Payroll when using Mac OS.

The issue is caused by a recent OS update (Sonoma) by Apple and the subseqent removal of a certain framework of support necessary for PDF sto render correctly. This is impacting printing of PDFs having characters and/or fonts that rely on those frameworks.

Printing from PDF

  1. Download the PDF to your Mac from QuickBooks Online.
  2. Open the PDF using Adobe Acrobat Reader.
  3. Print the PDF from Adobe Acrobat Reader.

An update on the current situation from Intuit's product developers

  • This issue isn't specific to QuickBooks Online. It's occurring in other apps that generate their own PDFs and hence we're unable to address the issue as it's Mac OS dependent.
  • The issue is occuring to only those who have upgraded to MacOS Sonoma recently.
  • The issue is occuring only when printing a document using the Mac Preview application. This is the default application that opens when you select "Print" in QuickBooks Online.
  • There are early indications that Apple is going to address this in upcoming MacOS updates. Unfortunately, we don't have direct visibility into this Apple process.  

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