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Manage billing, payment, and subscription info for QuickBooks Time

by Intuit Updated 4 months ago

Learn how to manage your billing, payment, and subscription info for your QuickBooks Time subscription.

Note: If you have QuickBooks Online Essentials, Plus, Advanced, Accountant, or QuickBooks Online Payroll Premium or Elite, you can manage your billing there.

Learn how to:

Understand your subscription

You need a credit or debit card for QuickBooks Time subscriptions. Accepted cards include Visa, MasterCard, and American Express. You can also set up direct debit. The billing address on the card must match the country listed on your company's address. You can only use one card at a time; our system doesn't support payments split between more than one card. PayPal is also an acceptable form of payment.

To keep your account active, your card will be set up on a monthly billing cycle. 

If your account becomes inactive and you want to resubscribe, you have to use the same payment method and billing frequency you had on your previous subscription. You can switch to a different payment method after resubscribing.

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View your subscription info

  1. Sign in to QuickBooks Time as a primary admin.
  2. Select your Profile, then select Billing and Subscription.
  3. Review the information in each section.
    • To view payment history: In the QuickBooks Time tile, select View payment history. Your billing history shows the last 6 months’ bills.

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Update or change your payment method

Note: You'll need to update payment info in QuickBooks Time using a web browser. You won't be able to update payment information from the Workforce app.

  1. Sign in to QuickBooks Time as the primary admin.
  2. Select your Profile, then select Billing and Subscription.
  3. Next to your payment method, select Edit ✎.
  4. This will launch the Wallet list. From this view you can:
    • Edit your payment method (expiration date, billing address, account holder name)
    • Add a new payment
    • Switch QuickBooks Time billing to previously stored payment method
  5. After saving your changes, the payment method will be displayed on the Billing and Subscription page.

Note: If you have more than one Intuit subscription, use Intuit Payment Wallet to add and retrieve payment methods for all your subscriptions.

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Upgrade or downgrade your subscription

If you need more or fewer features, follow these steps to upgrade or downgrade your subscription.

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Cancel your subscription

We're sorry to see you go. If QuickBooks Time isn't the right fit, we want to help you get the right tools for you. Here's how to cancel your subscription or trial.

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Transfer billing from your accountant

If you need to transfer billing, reach out to your accountant so they can transfer billing to you. 

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Troubleshoot billing issues

There are a wide variety of reasons that may cause PayPal, a credit card, or a debit card payment to be declined. If you receive an email from QuickBooks Time stating that your payment method has failed, please try the following:

  • Update your subscription and billing details:
    • All subscription and billing fields are completed.
    • Verify credit card details.
    • Confirm that the address for the credit card matches the address in your QuickBooks Time settings. The addresses must match. 
      • Make sure there are no special characters or symbols (such as @ or *) in your billing address. Special characters will cause errors.
  • For debit cards: Contact your banking institution.
  • For credit cards: Contact the company that issued the card (for example, American Express).
  • Add a different card to your QuickBooks Time payment account. See How to Change Your Payment Method.
  • For PayPal: Contact PayPal and/or the banking institution that is linked to PayPal.
  • If you're still receiving an error message or are unable to update your billing details, try using Incognito mode, or clear your cache and cookies.

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