Troubleshoot common QuickBooks Workforce sign in issues

Learn how to access your QuickBooks Workforce account.

Facing problems while trying to sign in to your account can be frustrating. Here’s a comprehensive guide to help you learn about QuickBooks Workforce, resolve common sign in issues, and regain access to your account.

About QuickBooks Workforce

QuickBooks Workforce is part of the QuickBooks software your employer uses for payroll ‌and time tracking. QuickBooks Workforce is provided by Intuit, maker of other products you may have used like TurboTax or Credit Karma. With QuickBooks Workforce, you can view and print your pay stubs, check your time-off balances, see your year-to-date pay, and more. If your employer uses QuickBooks Time, you can also track your time (mobile app only). 

Here's some important info about QuickBooks Workforce.

• You need to set up a user ID and password for an Intuit Account. You can also sign in if you already had one from using other Intuit products.
• Your employer will email or text you an invitation. Accept the invite and follow the steps to set up your account. If you don’t have an invitation from your employer, contact them to get one.
• Once you’ve completed the invitation process, you’ll use your Intuit Account to sign in going forward.
• Access QuickBooks Workforce from the web at workforce.intuit.com or through the QuickBooks Workforce mobile app.

Accept the invitation from your employer and sign in for the first time 

To use QuickBooks Workforce, you'll need an invitation from your employer. 

You’ll need to create a new account, or use an email that is already linked to an Intuit Account. This could be an old QuickBooks Workforce or TurboTax account. 

1. Look for an email from do_not_reply@intuit.com with your employer's name in the subject line. If you don’t see the invite, check your spam folder, or let your employer know about it. It’s possible they used an incorrect email‌ address. 
2. Open the email, then select Accept Invite to accept the invitation.

Note: Your invite is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, have your employer send you a new invite. 

After you have accepted the invite, go to workforce.intuit.com or the QuickBooks Workforce mobile app to finish setup of your account for payroll and/or time tracking.

In some cases, your employer may provide you with a QR code to access Workforce. This can only be used to sign up in the WF mobile app. Download the app, choose "I'm new here", and read the QR code."

Forgot your account info

If your sign in attempts are failing, or you forgot your sign in or password, Intuit can help you get in. Follow these steps to recover your Intuit Account. 

Lost access to your phone or email 

If you no longer have access to phone number or email address, follow these steps to recover your Intuit Account. Once you are back in your account, you can update your account info. 

Update your account info

Update your user ID, password, email address, or phone number you use ‌to sign in to your account. You can update this from your Intuit Account Manager.

Verification code issues

QuickBooks Workforce uses multi-factor authentication. If you didn't get a verification code by text or email, check for any filters or spam settings that might be blocking the message. If the issue persists, request a new code.

QuickBooks Workforce website doesn’t load 

If workforce.intuit.com won’t load, check your internet connection is stable. Clear your browser's cache and cookies. Try using a different browser or device to see if the problem is with your current browser.

Mobile app sign in problems

If you're experiencing issues signing in to the QuickBooks Workforce mobile app, make sure you have the latest version of the app. You also want to check your device’s operating system is up to date. Learn how to check and update the app and your phone. 

Still having trouble accessing your QuickBooks Workforce account, contact us for support.