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Recover your Intuit Account if you can’t sign in

by Intuit•43• Updated 4 days ago

If you can’t remember the user ID or password for your Intuit Account, you can recover access by requesting a verification code.



Prerequisites

To get started, you’ll need the phone number or email address on the account. If you don’t have them, use our account recovery form to send a photo of one of the following documents:

  • Driver’s license
  • Government-issued ID
  • Passport
  • Notarized document   

Follow this link to our account recovery form

Within one business day, look for an email from no_response@intuit.com with the next steps. Our business hours are Monday through Friday, 9 AM to 6:30 PM ET. Once we make sure it’s your account, you’ll get a link to reset your password.



Steps to recover your Intuit Account

If you can’t sign in, but still have access to the phone number or email address on file:

  1. Follow this link to complete the steps on our sign-in page
  2. Enter the phone number, email address, or the user ID associated with your account.
  3. Select Continue.
  4. In case you entered your phone number or email address:
    1. Check your text messages or email for a message with a Verification code.
      Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.
    2. Enter the Verification code and select Continue.
    3. From the list of accounts displayed, select the one you want to sign in to.
    4. To reset your password, enter a new password, then select Update password.
      Note: Select Skip to skip this step.
  5. In case you entered your user ID:
    1. Select one of the two options:
      • Forgot password?
      • Text a code to [your number]
    2. Based on the option you selected, reset your password when prompted, or skip it.

Note: Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.



Troubleshooting verification codes

I didn’t get my verification code

  • Allow a few minutes for the code to arrive.
  • Email:
    • Check your junk mail or spam folder.
    • Verify you are checking the correct email address associated with the account.
    • Add Do_not_reply@intuit.com to your email's approved sender list.
  • Phone:
    • Ensure the numbers 88811 and 97962 aren't blocked by your mobile number.
    • If you don't have your mobile device with you, check text messages via your cell carrier’s website if you can.
  • Request a new code: On the sign-in page, select I didn’t get an email or I didn’t get a text message.


My verification code isn't working

  • Ensure you are entering the exact code received.
  • Make sure you are using the most recently requested code. Older codes will not work.


I reset my password and I can’t sign in

If you reset your password but still can't sign in:

  • Clear your browser's cache and cookies.
  • Delete any stored passwords for Intuit sites in your browser settings.
  • Close and reopen your browser or mobile app.
  • Try signing in again.


Next steps

If you don’t have a phone number attached to your account, you can add one. Then we'll be able to text you verification codes if you need them in the future.



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