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Multi-factor authentication for QuickBooks Online Payroll

SOLVEDby QuickBooksUpdated 1 month ago

Multi-factor authentication (MFA) is a way to verify a customer's identity by sending a unique one-time passcode to their pre-registered mobile number.

The goal of introducing multi-factor authentication is to defer fraud and product abuse by malicious actors. Applying multi-factor authentication in sensitive flows in Payroll enhances the protection and security of users' (employers and employees) money, sensitive data and identity.

You’ll have to use MFA once per session, when you:

Add or Edit

  • Employee or contractor bank accounts

View or Edit

  • Social Insurance Number or business number in Tax setup
  • Employee Social Insurance Number or date of birth


  • Social Insurance Numbers or date of births in reports

How it works

Specific sensitive employee and company information are now masked for security. You have a toggle to view or edit the information, but may be required to authenticate your identity once per session to protect company and employee information. To complete the MFA process, we send a one-time passcode to your profile's phone number, which must be entered in the on-screen prompt. Once authenticated, you can view, edit, or add sensitive information.

After your first authentication, you won’t have to do it again unless you log out or switch companies.

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