What to do when a network problem error has occurred in QuickBooks Online

If you see a message, "Error: a network problem has occurred", it means a portion of the page hasn't fully loaded due to network connectivity issues. Follow the steps below to resolve the error and restore page functionality.

Steps to resolve the network error

1. Select the Reload button or press F5 on your keyboard (Command + R if you're using a Mac) to reload the entire page.
2. If the problem persists, restart your browser and then sign in to QuickBooks Online.
3. If refreshing the browser doesn't work, check if your computer is running any firewall software. If a firewall is present, configure it to allow access for http://accounting.quickbooks.com and https://qbo.intuit.com.

Need more help?

If you still receive the error message after completing the steps above, contact a QuickBooks Online customer care representative. To ensure quick assistance, please have the following information available:

• An exact description of what's going on.
• Any firewall or other security software installed on your computer.
• Any updates that were installed on your computer recently.