If you are unable to save changes, or if changes you have made to your ProAdvisor profile do not reflect on the Find-a-ProAdvisor website, the following troubleshooting steps may resolve your issue.
Before you begin troubleshooting, please be aware of the following:
- It can take up to an hour for your changes to reflect on the Find-a-ProAdvisor website.
- Changes made to your profile may not be reflected in search engines like Google and Bing for several weeks. We have no control over how often these third-party search results are updated.
If your profile is still not appearing, try the steps below:
- Clear the temporary Internet files/cache.
Note: Intuit does not recommend deleting cookies from your browser- make sure that you only clear your cache or temporary internet files
- Try a different browser. QuickBooks Online Accountant and the Find-a-ProAdvisor website support:
- Firefox v39 and later
- Version v44 and later
- Switch to a Private or Incognito window. Use the links below for instructions: