These steps will help diagnose a wide range of PDF printing issues in Windows.
Please follow the steps in order:
Part 1: Make sure you can print a local PDF document
- If you have a PDF document saved to your hard drive, open it from within Acrobat/Reader from File menu and test to be sure you can print it.
- If you do not have a local PDF document, use Windows Search and look for all files and folders, using *.pdf.
- If you cannot print a local PDF file, choose one:
- If you have not yet updated or repaired Adobe, go to Updating, repairing or reinstalling Adobe Reader and follow the steps, then return to this page and begin Part 1 again.
- If you have already updated and repaired Adobe, complete Part 2 and 3 below.
- If you have already completed Parts 2 and 3, use this link for further troubleshooting: Troubleshooting printing in Windows
Part 2: Make sure you can print a PDF document from QuickBooks Online
- Log in to QuickBooks Online as usual.
- In your QuickBooks Online file, open a transaction.
- Select Print at the bottom of the document.
- If you cannot print the document, choose one:
- If you did not update or repair Adobe in a previous step, go to Updating, repairing or reinstalling Adobe Reader and follow the steps, then return to this page and begin Part 3 again.
- If you have already updated and repaired Adobe, go to Troubleshooting printing in Windows for further troubleshooting help.